Full-time Receptionist

5 months ago

Thornhill, Canada AWIN-Volvo Cars Villa Full time

How would you like to work with one of Canada's most prestigious and well respected automotive groups? Join Auto World Imports Network

Headquartered in Thornhill Ontario, we are a premier network of 16 luxury automobile dealerships as well as 3 state of the art collision centres in the Greater Toronto Area.

Our company values its customers and employees and is invested in principles for success. We value doing business with integrity and adhere to the highest ethical standards.

Our **Volvo Cars Villa** is looking for a Full-Time Receptionist to join our amazing team

As a Full-Time Receptionist you will hone your customer service and communication skills. This position is a great way to get into the Automotive industry.

**Benefits**
- Work/life balance.
- Training and support programs.
- Boot and tool allowance.
- Tuition reimbursement program.
- Corporate support.
- Mentorship and development.
- Unlimited careers opportunities within our automotive group.

**Job Purpose**

The Receptionist is responsible for the dealerships telephone communications and reception. This position accepts and directs incoming calls, takes detailed messages, and provides callers with information in a courteous and professional manner. The dealership’s front-line contact with the public and must represent the dealership in a professional, and friendly manner at all times.

**Core Accountabilities**
- Operate a multi-line telephone system to transfer all incoming calls to the appropriate individual/department in a courteous and professional manner.
- Take detailed messages.
- Distributes mail/faxes and coordinates all courier pickups.
- Coordinate and process customer payments, customer accounts, petty cash and cheque requisitions.
- Acquire knowledge about the dealership, in order to be able to respond to inquiries for general information.
- Answer customer inquiries or direct customer to appropriate personnel.
- Maintain the cleanliness of the reception area and customer waiting area.
- Update and distribute dealership telephone listings when necessary.
- Close the transaction machine every morning if necessary.
- Perform various clerical and administrative duties as requested.
- Handling of Dealer Trade invoicing (done through 180 & ADP/CDK).
- Co-ordination of Dealer Trade pick-ups.
- Daily check on vehicle arrivals to see if any car that have arrived are sold via AIM
- Inventory maintenance; ADP/CDK and 180 must match AIM Inventory Report. Base prices and options must be accurate.
- Stock in all arrived stock/sold units delivered by (new vehicles), and vehicles coming from Manheim, Openlane, and various other sources of Pre-owned Vehicles.
- Daily licensing (if necessary) - make sure all required licensing is done on time and all documents that are required are done.

**Requirements**:

- Excellent communication skills and customer service, including written and verbal skills to communicate with all levels of the organization and its executive team.
- High school diploma or equivalent.
- Previous experience as a reception/customer service role.
- Previous experience working in a dealership setting with basic knowledge of vehicles and maintenance requirements is an asset.
- Experience operating a multi-line telephone system.
- Ability to prepare business memos, letters, etc.
- Strong knowledge of Microsoft Office products, including Excel and Word.
- Ability to maintain filing systems and database.
- Professional appearance & friendly disposition.
- Ability to work efficiently in a high-pressure environment.

**Personal Attributes**
- Passion, motivation, focus and leadership skills.
- Results focused approach.
- Team player.
- Strong communication skills both written and verbal.
- Ability to influence, negotiate and mediate effectively.
- Strong attention to detail.
- Ability to maintain confidentiality and professionalism.
- Excellent interpersonal and team building skills.
- Strong time management and organizational skills.
- Honest, courteous and able to demonstrate strong work ethics.
- Driven and ability to work with minimum supervision.

APPLY FOR A REWARDING CAREER TODAY

We thank all applicants for their response; however only those considered for an interview will be contacted.

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