Director, Summer Camp Ymca Kanawana

4 months ago

SaintSauveur, Canada Les Ymca Du Québec Full time

Be the Spark
Do you want your talent to have a positive impact on the people you work with? Are you seeking new ways to maximize and develop your expertise? Do you want to work in an environment where people come first? We have an opportunity for you, because here, you can be the spark.
Every day, more than 1,200 people work with the YMCAs of Québec network, providing a variety of services that create positive change in people’s lives.
Leading a team of 80 to 110 seasonal employees during the summer, the summer camp’s management (residential summer camp program, expeditions and Kanawana Adventure day camp) is responsible for the full administration of camp programs, in accordance with the Camp YMCA Kanawana standards, in all operational aspects of programming and customer service related to these programs.
Working with the Camp YMCA Kanawana management, the Director is a member of the Camp YMCA Kanawana leadership team, with the full-time collaborative mandate to maintain and develop a culture of healthy and positive impact on all Camp YMCA Kanawana stakeholders.
Key Responsbilities
- Plans, directs, organizes and controls all Camp YMCA Kanawana day and summer camp training activities.
- Ensures that services provided under their responsibility are of the highest quality.
- Ensures sound management of operational activities related to the administration of the Camp YMCA Kanawana summer camp and day camp.
- Develops quality programming that respects Camp YMCA Kanawana’s environmental and human guidelines.
- In collaboration with their team, reviews all programs annually and ensures the integration of and Always implements risk management and safety standards for the activity segments of both the expedition program and Camp YMCA Kanawana, all in compliance with the highest environmental standards (ACQ, AEQ, YMCA Canada, MAPAQ, CITQ, outdoor federations, etc.).
- Ensures compliance and enforcement, in accordance with policies and procedures related to operational activities, payroll processing, contract management, employee records management and departures, among other things, and makes sure that the information and related documents are properly completed.
- Together with the marketing team, plans and implements the marketing plan for all Camp YMCA Kanawana programs and brand development.
- Oversees management of human resources under their responsibility (summer camp and day camp) in terms of hiring, intake, onboarding and training.
- Coaches and supervises all employees under their responsibility and assesses their team’s performance.
- Follows up with payroll (time sheet, pay correction, code addition, etc.).
- In collaboration with the camp’s management, manages problematic cases, implements resources and action plans and carries out the necessary follow-ups. Takes appropriate action (e.g. warnings, suspensions and/or dismissals).
- Plans and organizes employee recognition events at the end of summer and/or at any other time deemed appropriate.
- Manages the budget for which they are responsible (income, expenses and budget monitoring of all day and summer camp programs) while ensuring their budget growth.
- Collaborates with the Outdoor Centre’s management to coordinate the purchase of equipment, materials and other items for Camp YMCA Kanawana within established parameters and manages inventory.
- Oversees the quality of the camp’s (summer camp and day camp) client experience and ensures that quality customer service is provided to all stakeholders involved (clients, partners, donors, etc.).
- Ensures the collection, consolidation and dissemination of all complaints, comments and suggestions from clients to the relevant stakeholders. Monitors, processes and follows up on case resolutions.
- Represents Camp YMCA Kanawana’s programs to stakeholders (YMCAs of Québec Foundation, partners, etc.) as required.
- Identifies and develops potential clients for the summer camp.
- Stays informed of the needs of current and potential clients, as well as the surrounding community.

The person we are looking for
To successfully fulfill their mission, the director must have:

- Bachelor’s degree in recreation, education, outdoors or other relevant training.
- At least five years’ experience as coordinator in a summer camp or adventure tourism setting or ten years in a day camp.
- Experience in canoe-camping expeditions and any additional experience with youths (an asset).
- Experience in people management in a seasonal coaching setting.
- Extensive knowledge of certified summer camp and day camp settings.
- Extensive knowledge of the risk and administrative management required for the administration of various types of programs in an Outdoor Centre setting.
- Fluency in French and English, both spoken and written.
- Creativity and innovation
- Integrity and sense of business ethics
- Leadership and organizational skills
- Caring, people-focused approach
- Keen customer service and active listenin

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