In-school Technician

Waterloo-Oxford Secondary School

Information Technology Services

**Applicants will be considered in the following order**:
1) Qualified probationary, temporary and Temporary Hourly Rated (THR) ESS/OSSTF employees.

2) Qualified external applicants (includes employees from other Bargaining Units)

**Responsibilities**:
Support the vision, philosophy and procedures of the school;
Provide technical support for the technology in the school;
Provide customer service to students and staff illustrated through well-developed organizational, and soft skills (interpersonal and communication);
End-user account and device support as required through defined work processes and procedures;
Design and supervise schedules to make equipment and materials available (may include lab bookings);
Perform preventative maintenance and trouble shooting for media and computer equipment, including daily use of Chromebooks;
Ensure that software is installed and functions properly on network and stand alone computers upon IT Services approval;
Ensure the day-to-day set up of media equipment and make arrangements for after hours functions;
Maintain a local inventory (asset, date of purchase and warranty tracking) and security control for media and computer equipment to include and track all site based purchases and 1:1 mobile devices;
Order, receive and return instructional materials borrowed from IT Services and from outside sources (e.g. central loan materials);
Work collaboratively with staff to support student learning (e.g. by assisting in the development and management of software collections, by assisting the staff with the acquisition, set-up and troubleshooting of technology, etc.);
Work collaboratively with the school’s administrator, digital learning and CATC committee related to technical responsibilities;
Liaise with other areas of IT Services;
Work co-operatively as a member of the school and ITS team to fulfill their mandate and goals; and

Other duties as assigned.

**Qualifications**:
Hold a minimum a two-year community college diploma. Preference will be given to those with a diploma related to information technology. Applicants with education obtained internationally and deemed to be equivalent to a two-year community college diploma, will be considered;
Must be able to perform the physical demands of the job including regular and consistent bending, reaching above shoulder level, standing for extended periods of time, moving equipment, pushing and pulling objects weighing up to 50 pounds / 20 kilograms, and lifting objects above shoulder level with assistance;
Computing Technology Industry Association A+ Technical Certification (preferred);
Customer service training/certifications/workshops (preferred);
Demonstrated ability with sound, lighting and radio systems an asset;
Well-developed troubleshooting, organizational, interpersonal and communication skills with the ability to deal pleasantly and tactfully with clients to successfully explain technical issues and provide excellent customer service;
Ability to follow outlined processes and procedures;
Ability to complete assigned duties with mínimal supervision; and

Must have a valid level “G” Ontario driver’s license and regular access to a vehicle.

Applicant Self-Identification Questions

The Waterloo Region District School Board is committed to equity in employment. We are committed to fair and equitable hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve, who will foster the success and well-being of our students and who demonstrate a commitment to equity and inclusion in the classroom.

First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
persons with visible and/or invisible (physical and/or mental) disabilities;
persons who identify as women; and

persons of marginalized sexual orientations, gender identities, and gender expressions.

Upon request, we will provide reasonable accommodations in the hiring process to support applicants with disabilities.