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Local Control Center

1 month ago

East Gwillimbury, Canada WITRON Group Full time

This is WITRON
- The WITRON group is a strong partner for highly automated logistic systems. From planning to realization and up to maintenance. Our teams - far more than just mechanics, electronic technicians, mechatronic engineers - follow the beat and lend a hand with our high-tech systems. Professional and perfectly equipped with full power for finding the best solution.Being part of the WITRON Group the **WITRON Canada Corporation** realizes economic and automated logistics systems.

**Primary Job Functions**:

- Regular (hourly / daily / weekly / monthly) system monitoring and checks
- Complete daily reports and checklists based on regular checks
- Complete daily activity log based on open/close tickets
- Assist onsite production supervisor through targeted monitoring of control room screens, BWOS and all other system vitals
- Be present on production floor during shift changes and perform fault correction in all areas as and where needed
- Assist onsite production supervisor by escalating abnormalities to remote centers
- Assist onsite production supervisor by blocking/unblocking machinery as required for maintenance and cleaning schedules
- Regularly follow up on and perform investigations on suspect TU’s, totes, routes, orders, inventory abnormalities and other regular exceptional events.
- Document and create procedures for the purpose of incident prevention
- Manipulation and adjustment of System Controls
- Maintain and refresh the control room monitors
- Ensure orders are picked and routes are closed on time
- System Recovery in event of a Server failure (Server Fail over / Database Recovery)
- System monitoring (order flow, picking performance, material flow)
- Coordinate with 3rd Parties where necessary (E.g. Hewlett-Packard)
- Support in escalation management
- Signal and report any and all abnormalities
- Attend alignment staff meetings
- Assist customer directly with all IT, inventory, scanning, RF, routing or any other system related issues
- Assist customer in answering their questions
- Ensure control room is always clean, organized and free of debris
- Continuous Improvement
- Perform regular spot-checks of products to ensure that they are properly profiled
- Perform routine investigations on all TU’s that exhibit instability, that crash or that fall apart (all incident reports)
- Perform profiling of all new products as per the new product profiling policies.
- Perform thorough analysis of weekly freebies and promotional items
- Lead and escalate all change requests and bug reporting as per established policies.

**Qualifications**:

- Analytical nature and able to problem solve
- Able to prioritise multiple tasks and work load
- Practical attitude and ability to learn new skills and tasks
- Good Communication Skills
- Familiarity with Windows Operating System
- Fluent with Office Products (Word, Excel, Outlook, etc.)
- Familiarity with Remote Access Tools (e.g. Windows Remote Desktop, PC Anywhere, VNC) an asset
- Familiarity with Networks an asset

**Knowledge/Experience Required**:

- Formal education/training in an IT related field or in computer programming
- Extensive knowledge of Excel, VBA programming and macro creation
- Previous Support role in an IT environment an asset
- Able to demonstrate problem solving ability
- Previous exposure to dealing directly with people in a support / service role
- Bilingual French & English (Oral & Written) an asset

**OUR BENEFITS AT EAST GWILLIMBURY**

Your advantages at a glance. Discover the win-win
- Your secure feeling is of great importance to us. Find out about our added values and special benefits.**Team Spirit**:
We are there for one another and as a company we strive to always become better. You can look forward to being part of a great team environment.

**WITRON Bonus**:
Employees will have the opportunity to participate in our WITRON bonus program once eligible.

**Social Benefits**:
WITRON has a tradition of observing “Special Days” in our employees lives and will provide added benefits or
- bonuses to help celebrate certain milestones.

**Top Equipment**:
We will provide you with brand name work apparel and professional tools to make sure all of our employees have the right equipment to do the job.

**Corporate Culture**:
Collaboration, an open-door policy, various company events and team building measures are a part of WITRON. A company with modern values and positive culture is waiting for you.

**Support & Opportunity**:
Performance is worth the effort. Your potential will be both recognized and supported. Career opportunities are available for all of our employees, come grow with WITRON.