Support Coordinator for Home Care

6 months ago

Edmonton, Canada Wild Rose Caregivers Ltd. Full time

A Support coordinator position with office hours Monday to Friday for those nurses wanting more of a work-life balance. If you are passionate about making a difference in peoples lives by providing individualized care, this Support Coordinator position might be the perfect fit for you. It encompasses a supervisory role in office setting with a great family environment, as well as in-home support for those with developmental disabilities and seniors. This role outlines a variety of services including, administrative support and initial/ongoing client and staff support.

**Primary Responsibilities**
- Provide intake assessments with family and clients to discuss services and support plans.
- Establish rapport with families and clients, while maintaining professionalism and appropriate boundaries.
- Create care documents.
- Provide supervision for Field Supervisors and Team Lead staff.
- Maintain proper documentation.
- Provide ongoing case management and follow up for client and staff satisfaction.
- Assisting the Support Coordinators with delegated tasks.
- Demonstrate the ability to adapt to dynamic roles of a team in the office setting.

**Education/Experience Requirements**
- Practical Nurse Diploma or Social worker Diploma
- Active registration with CLPNA **OR** ACSW
- Current Criminal Record check
- Current CPR - BLS HCL
- Experience in home care, health care, senior-related industry, and supports for people with disabilities is preferable.
- Must possess a valid driver’s license and vehicle

**Knowledge, Skills and Abilities**
- Dedicated to learning and growing within the team setting and WRC policies and procedures.
- Ability to work independently and with team members in an office setting and in-home setting.
- Administrative experience is an asset.
- Maintain client and family confidentiality, in accordance with office policies.
- Provide appropriate judgement and decision-making skills as required and ongoing.
- Ability to adapt to changes and critical situations as required.
- Provide appropriate reporting, collaboration, and communication with direct supervisor and team members.
- Demonstrate excellent written and verbal skills.
- Excellent organization and ability to prioritize tasks and meet deadlines.
- Provide knowledge and guidance to Field Supervisors and Field staff.
- Ability to work with complex clients and families with specific needs.
- Able to build rapport and establish trust.
- Present in professional appearance and manner.
- Able to adjust working hours if required.
- Experience using computer programs and software ie: Microsoft Office suite, other reporting software systems.

**Job Types**: Full-time, Part-time

**Salary**: $24.00-$25.00 per hour

Schedule:

- 8 hour shift
- Day shift

Work Location: In person

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