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Customer Care Representative

1 month ago

London, Canada AutoCanada Inc. Full time

Company: AutoCanada/London Honda

Location: London Honda

Classification: Full Time, Onsite

**London Honda **is looking for a high-energy and versatile **Customer Care Representative (**BDC) **to join our Service team You will be responsible for managing long-term client loyalty to the dealership. We are looking for someone who is energetic and loves working with people in a public setting. First impressions are a driving force in business and therefore, your demeanor, knowledge, and helpfulness are extremely influential when representing the Honda brand in the market.

**IMPORTANT**:
**What We Offer**
- Competitive wages/ Salary
- Health, dental, vision and extended health and vision benefits
- Hours: Monday to Friday between hours of 8am to 5:30pm or 12pm to 8pm. Rotating Saturdays from 8am to 4pm.
- Ongoing training and support to ensure you’re successful and achieving your goals
- We promote within There are endless opportunities to further your career within **London Honda****

**Your Key Responsibilities**
- Research required information using available resources.
- Develop and retain sales opportunities.
- Make outgoing calls related to various campaigns and achieve specific goals.
- Manage and resolve customer complaints, with support by management.
- Provide customers with product and service information.
- Enter new customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Update existing customer information using our internal systems (CDK, Honda E-Biz and Xtime).
- Process orders and cash out clients when needed.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up customer calls where necessary.
- Complete additional administrative duties assigned by management.

**Your Capabilities and Credentials**
- Completion of a High School Diploma or equivalent is required.
- Previous experience dealing with customers on the phone or call center experience preferred.
- Must be able to commit to evening shifts
- Sales experience preferred, but not required.
- Intermediate level computer skills in MS Office products including Outlook, Skype Business, Excel, Word, and other programs.
- Ability to work independently as well as be part of a team.
- Detail oriented, self-motivated, and resourceful.
- Excellent verbal, listening and written communication skills are required to interact with clients.
- Strong organizational and time management skills, handling multiple priorities, performing a variety of tasks, and meeting required deadlines.

We thank all applicants for their interest; however only those selected for an interview will be contacted. At AutoCanada, we are dedicated to fostering diversity and inclusivity. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full potential.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

BDC, Business Development Representative, BDC Rep, Service Coordinator, Service Administrator, Automotive Appointment Coordinator, London, St. Thomas, Essex, Woodstock, Southcrest, East London, Argyle, Masonville, Huron Heights, Hyde Park, Springbank Park, Kilworth, Wortley, North London, Medway, Pond Mills