General Manager
4 months ago
SUMMARY
Full Job Description
The General Manager has the responsibility for overseeing the daily operations of a single restaurant. The General Manager will provide overall leadership and supervision over operations, the store team members and will be held accountable to achieving operational standards, food safety, profitability and creating an inclusive and engaged environment.
RESPONSIBILITIES
(50%) Manage Store Operations and Drive Results
- ManageP&LtomeetoperationalgoalsandbudgetincludingEBITDA,ADT,OER,PCYA,CSAT,Food, Labor and more.
- Manage and improve service times
- Ensurestoreismeetingoperationalexcellenceatalltimes;completeself-operationsevaluationreports,and
train in-store managers on process to ensure food, safety, etc. are up to meeting or exceeding standards
- TrackandmonitorCSATandmakeoperationaladjustments
- Drivetop-linesalesandbottom-lineresultsthroughlocalstoremarketing,newcustomeracquisitionand orders and customer loyalty
- Managefoodandlabortogoalandidentifyopportunitiestocorrectwaste
- Setandcommunicatestoregoalswithin-storemanagersandteam
- Leadanddelegateresponsibilitiesandtasks,leveragingeachteammember’sstrengths(i.e.preppingfood, cleaning/sanitation, stocking boxes, etc.)
- Ensurestoreisoperatingefficientlyduringallbusinesshours,includingbeingfullypreparedforopen,rush, and close
- Overseeinventorymanagementandfoodsafetytoensureaccuracyandefficiency;ensureemployeesare following procedures for shelf life and product dating
- Overseeandtrainteammembersandmanagersonhowtoproperlycheckoutattheendofashifttoensure proper cash management and compliance
- Coachtheteamonupsellingorders
- Identifyandcorrectpotentialproblemsbeforetheyoccur
(30%) Recruit, Develop and Retain Best in Class Talent
- ManageallstorerecruitingactivitiesandApplicantTrackingSystem(ATS)toschedule,interview,andhire new team members
- Managenewhireorientationandonboardingprocesswhilestayingcompliantwithalllaborlaws
- Ensurestaffingmeetsbusinessneeds
- TrainanddevelopAssistantManagersonoperationalexcellenceandpeoplepractices
- Assesstalentandprovidecoaching,feedbackanddevelopment;partnerwithMCOandHumanResourcesto follow progressive discipline philosophy
- Manageandenforcetrainingcompletionforallstoreteammember’s
- Consistentlysetclearexpectationsandholdothersaccountabletothem
- Communicate openly, constantly, and consistently with the team
- Recognize team members and celebrate successes
- Drive engagement, inclusion and retention in accordance with our Domino’s values, policies and procedures - Create a positive environment in your store that results in high team member engagement and retention
(10%) Manage Food Safety and Team Member Safety
- Promoteteammembersafetyinsideandoutsideofthestorebyconsistentlycommunicatingtheimportance of safety
- Ensureallproceduresforsafetyandsecurityincidentsarebeingfollowedandexecuted
- EnsureallsafetyincidentsarereportedtotheSafetyHotline
- Ensurestoreismeetingallfoodsafetystandards
- Identifyhigh-riskpracticesandimplementchangestoreduceriskofinjuriesandincidents - PartnerwithSafety&LossPreventiononanysafetyrelatedconcernsorincidents
- Ensuredeliveryexpertsarefollowingallcashandfoodsafetyprocedures;byconductingcallbacks,using lock boxes, and following safe delivery protocols
- Monitor, prevent, and react to any shortages in the store
- Coachteammembersonpropercashhandlinganddepositprocedures
- Ensurethedeposit(armoredcarservice,orTMstothebank)isbeingcompletedsafelyandaccurately
(5%) Provide Best in Class Customer Service
- Buildrelationshipswithfrequentcustomers,localbusiness,schoolsandidentifynewpartnershipsinthe community
- Reviewandrespondquicklytocustomerfeedback;manageallcustomercarecomplaintsandonline feedback channels
- Ensureallteammembersareprovidingexcellentcustomerservice
- Monitorteamperformancefromacustomer’spointofviewandrecognizegoodperformancefromtheteam - Ensureallteammembersremaininproperimagethroughoutdurationoftheirshift
(5%) Operate and Troubleshoot Technology
- Leadthechangemanagementeffortthatisassociatedwithalltechnicalinnovation - Trainteammembersoncurrentandnewtechnologyandensureitisbeingadapted - Proactively check, operate, and troubleshoot systems
- Leveragerecommendedoperationstechnologytocompleteandtrackroutines
QUALIFICATIONS
- Priorexperienceinamanagementroleorsimilarexperiencerequired - Customer Service experience required
- Fast food/quick service restaurant experience preferred
- HighSchoolequivalenteducationlevel
- Valid drivers license required
- Provenabilitytoleadbyexampleandensureaccountabilityfromateam
- Provenabilitytoproblemsolveandresolvecustomerconcernsand/orcomplaints
- Strongdecisionmakingandconflictresolutionskills
- Provenabilitytosetgoalsandsetupplanstoachievethem
- Provenabilitytoworkasapartofateamtoachieveacommongoal
- ExperiencemanagingaP&L,foodcost,andlabor(abilitytoadd,subtract,multiply,anddivideaccuratelyand quickly)
- Excellentverbal,written,andcommunicationskills
- Motorcoordinationbetweeneyesandhands/fingerstor
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