IT Operations Analyst

1 month ago

Toronto, Canada LCBO Full time

LCBO

Location Address:
100 Queens Quay East, 9th Floor, Toronto

Nombre de postes à pourvoir:
1

Pay

$57,235.00 - $97,506.00

Description du poste:

- Are you ready for a fun and rewarding job that _
- utilizes your skills _
- in a challenging and fast-paced environment? We are looking for a part-time experienced IT Operations Analyst to join our dedicated 24/7 rotational support team and provide the exceptional customer service that is the foundation of our company._

This position is hybrid #LI-Hybrid
- You will support all IT services and Infrastructure, monitoring alerts, Incident troubleshooting, Requests and Change activities. We value our employees and encourage each person to contribute ideas for improvement in both daily procedures and long-term goals. You can enjoy the satisfaction of using your skills to help people while working in a positive and encouraging office environment._

About the Role
- _ Work in a 24x7x365 shift environment_
- _ Provide daily support to users of various Application and Hardware systems including answering questions, analyzing problems, proactively identifying issues, and quickly forming solutions to return systems to proper operation._
- _ Coordinate with SME's (Subject Matter Experts) to discover root cause of issues_
- _ Maintain an up-to-date knowledge of company products and services_
- _ Identify re-occurring issues and participate in recommendations for future sustainment_
- _ Follow escalation documentation or identify gaps where escalation procedures are not documented_
- _ Connect with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction._
- _ Maintain detailed records of daily interactions with users, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel._
- _ Increase personal technical knowledge by reading trade publications, operating manuals, and diagnostics information, and attending conferences or seminars when possible._
- _ Develop training manuals and troubleshooting procedures to help both support personnel and end users work with hardware and software._
- _ Collaborate with technical staff and clients to establish objectives for system improvements and upgrades._

About You
- _ College degree or currently in an IT Degree program_
- _ Direct hands-on experience with Solarwinds or any monitoring software, automated testing tools, ServiceNow_
- _ Thinker, form solutions, and accomplish step-by-step troubleshooting procedure._
- _ Commitment and experience with quality._
- _ Communicate both verbally and in writing._
- _ Aself-starter with strong reporting and organization skills._
- _ Experience with staying current in the fast-moving mobile and web development space, understanding of cloud computing._
- _ Knowledge of applicable data privacy practices and laws._
- _ Experience with our goals and objectives_
- _ 2 years Operational Support experience (Solid understanding of support assessment and quick resolution fundamentals)_

There is a world of opportunities at the LCBO

Join an organization where you can be challenged while achieving your true potential. A place where you can make a positive impact supporting Ontario business and communities. Discover a safe, healthy, diverse, inclusive, and accountable workplace where your wellbeing is our top priority. At the LCBO, your contributions are respected and valued. Be part of our journey as we invest in people and technology to transform an organization. There really is a world of opportunities at the LCBO.

We foster a culture of inclusion and belonging, so everyone feels valued, respected, and heard. The LCBO is an equal opportunity employer and committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act. If contacted for an interview or employment opportunity, please advise if you require an accommodation.
- Please submit your resume via Workday by 11:59pm on the deadline date. We appreciate your interest and advise that only those selected for an interview will be contacted._

Durée:
Heures de travail:
0

Syndiqué / Non syndiqué:
Non-Union

Date de clôture du concours:
February 14, 2023

La LCBO est un employeur souscrivant au principe de l'égalité d'accès à l'emploi. Elle s’engage à offrir des mesures d’adaptation conformément au Code des droits de la personne de l'Ontario et à la Loi de 2005 sur l’accessibilité pour les personnes handicapées de l’Ontario.

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