Client Services Consultant

1 month ago

Halifax, Canada Nova Scotia Pension Services Corporation Full time

**Client Services Consultant**

**Competition #CSC-0523-CB**

**Job Scope**:
The Client Service Consultant (CSC) is accountable for providing accurate and timely customer service, calculations, interpretations, counseling and information by developing an expert level of knowledge of policies, procedures, methods, regulations, and legislation regarding pension and related benefits for active and retired customers of four distinct pension plans.

We deliver pension administration services through a team of professional, talented, and dedicated individuals. We are committed to serving the best interests of our members by delivering a consistent experience to all stakeholders that is guided by our service standards. We provide our employees a valuable work experience, a competitive compensation package and the opportunity to integrate work and life in a healthy and effective way.

**Duties**:

- Perform retirement, termination, purchase of service, marriage breakdown and reciprocal transfer calculations
- Deliver education seminars and information sessions to individual plan members across the province
- Provide assistance to clients concerning benefit eligibility and plan rules
- Prepare, compile, direct and authorize updates, additions, deletions and corrections to monthly pension payroll
- Perform ongoing quality control activities to ensure accurate pension information is processed and changes are communicated to plan members within specified timelines
- Develop an expert understanding of all pension policies, procedures, regulations and legislation
- Work effectively in a team environment where mutual accountability and positive results are measures of success.

**Qualifications**:

- University degree related to actuarial science, business, commerce, economics, finance, mathematics or accounting
- Three year related experience or an equivalent combination of training and experience
- A Certified Employee Benefits Specialist (C.E.B.S.) designation or Pension Plan Administration Certificate (PPAC) is considered an asset
- Excellent communication skills as well as effective presentation skills. Bilingualism (French) is an asset
- Proven ability to interpret complex information and provide simplified explanations
- Excellent analytical skills and the ability to perform accurate mathematical calculations
- Strong critical thinking skills and the ability to exercise sound judgment
- Able to balance multiple responsibilities and meet deadlines
- Must demonstrate initiative and strong customer service orientation
- Highly developed interpersonal skills and the ability to work in a team environment

**Job Status**:Permanent (full-time)

**Classification**:Pay Band 6 (Level 1 - 5)

**Salary Range**:$62,270 - $72,820

**Closing Date**: March 9th, 2023

**The job posting is also available on the careers section of our website at**:
**Applications submitted through Indeed will not be considered.**

**Job Types**: Full-time, Permanent

**Salary**: $62,270.00-$72,820.00 per year

**Benefits**:

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Describe how you have used Microsoft Outlook, Word, and Excel
- Where did you see this job posting advertised or hear about the opportunity?

**Education**:

- Bachelor's Degree (preferred)

Work Location: One location

Application deadline: 2023-03-09

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