Commercial Lead Installer

6 months ago

Edmonton, Canada Creative Door Services Full time

Creative Door Services, North America’s largest overhead door dealer, operates nine branches across Western Canada and we have over 50 years of experience in the residential and commercial overhead door industry. We provide access solutions by servicing and installing a variety of overhead doors and driveway gate systems, operators and associated controls.

**Role**:
We have an immediate opening for a **Lead Commercial Technician** in our **Edmonton** branch. Reporting to the Field Operations Manager, the Lead Commercial Technician will service and install overhead/pedestrian doors. This role is a permanent, full-time position. There is a possibility of on call and overtime

**Responsibilities**:

- Accountable to making sure safety training and tickets are up to date and valid
- clearly communicate to scheduler on required renewals
- such as Fall Protection, OSSA Elevated Work Platform, Standard First Aid, CSTS, etc.)
- Business savvy with a customer service focus, actively seeking new customers and building relationships with current customers
- Complete all required paperwork daily and submitted on time at the end of each workday
- i.e.: timesheets, FHLA’s, job work order with clear notes and part #’s
- Daily attendance and punctuality
- Effectively assess job scope at the beginning of each job and note any discrepancies to your scheduler immediately
- i.e.: product warranty, site conditions, and safety
- If needed, on the on-call rotation for Service
- Out of town travel for installation and service work, not limited to weekdays
- Provide estimates for how many person-hours are required for a service call, and the cost to fix versus replace doors
- Regularly communicate and coordinate with the scheduler on problem solving, provide solutions and required parts if needed.
- Welding for installation or repair if required
- Other duties, as assigned
- As a Lead Technician you will be responsible for assisting service and/or installation of commercial/residential doors, such as: sectional, rolling steel, high speed and specialty doors, Security Grilles, Roll Shutters, Bifold and service and installation of dock levelers and dock seals.

**Skills**:

- Comfortable with heights (ladders & lifts)
- Mechanically inclined and capable of installing doors plumb and square, framing if required
- Strong work ethic, team player and positive attitude
- Strong safety mindset - willing and able to wear all required PPE including hard hat
- Electrical experience is an asset
- Good communication and problem-solving skills
- “think outside the box”, while maintaining our safety standard to complete a job effectively and efficiently in the allocated time.
- Maintain a professional, clean, and tidy appearance at all times
- Must be able to work outside in all different weather conditions, including cold and extreme heat. Lifting, pulling, standing, sitting, lying down, squatting and kneeling and managing equipment and tools required
- Strong attention to detail, analytical and problem-solving skills

**Qualifications**:

- CDI Certification
- Level 1 and 2
- CDS Lead Technicians are required to maintain a professional demeanor, focusing on quality, safety, and superior customer service. Regular interactions with office staff, construction PM's, customers, other trades and safety personnel will be required
- Experience servicing/installing overhead doors would be preferred
- Experience in related trades or construction
- Fire Door Certification
- Must be able to lift up to 75 pounds
- Must be able to successfully pass pre-employment screening requirement including drug, alcohol, and health assessment
- CDI Certification is an asset but not a requirement
- Relevant safety training and tickets are an asset (such as Fall Protection, Forklift, First Aid, etc.)

**We offer**:

- A positive work environment with competitive pay and an excellent benefit plan
- Opportunity to build a long-term career with upward mobility
- Steady work in a stable work environment
- Excellent Health and Dental benefits offered for full time employees
- COR Certified workplace
- Equal opportunity employer
- Encouragement and support for our Technicians and Installers in obtaining CDI Certification
- Comprehensive technical, safety and product training provided

**To Apply**:
Applications will be accepted until the position has been filled.

**Job Types**: Permanent, Full-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking

Schedule:

- Day shift
- On call

Ability to commute/relocate:

- Edmonton, AB T5V 1R9: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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