Night Auditor

2 weeks ago

Waterloo, Canada Courtyard Marriott Waterloo St. Jacobs Full time

Job description

We are seeking a motivated, customer service professional to become a part of our team as a full time Night Auditor. You must be able to work nights 11pm-7am and be available weekends and holidays.

**Responsibilities**:

- Greet guests, check them in and out and provide them with any information they need during their stay
- Confirm phone and online reservations
- Respond to guest requests, issues and emergencies
- Keep records of occupied rooms and guests
- Receive and record guest payments
- Communicate pertinent guest information to designated departments
- Handel end-of-day bookkeeping, auditing and account reconciliation
- Prepare guest bills for next-day departures
- Other tasks as assigned by Management

Qualifications:

- Hotel experience an asset
- Previous experience in customer service, front desk service, or other related fields
- Exceptional customer service skills
- Ability to build rapport with guests
- Strong organizational skills and attention to detail
- Excellent written and verbal communication skills
- Ability to learn computer functions and other on-the-job skills
- Computer proficient with experience with Excel and Word

**Job Types**: Full-time, Permanent

**Salary**: From $16.50 per hour

Schedule:

- 8 hour shift
- Night shift

**Experience**:

- Customer service: 1 year (required)

  • Night Auditor

    4 weeks ago

    Waterloo, Canada The Inn of Waterloo Full time

    **Job description** **DUTIES & RESPONSIBILITIES**: - Uses suggestive selling techniques to sell rooms and to promote other services of the hotel. - Posts and files all charges to guest, master, and city ledger accounts. - Uses proper telephone etiquette. - Reports any unusual occurrences or requests to the manager or assistant manager. - Knows all safety...

  • Guest Service Agent/night Auditor

    4 weeks ago

    Waterloo, Canada The Inn of Waterloo Full time

    The Inn of Waterloo is looking for an energetic individual who wants to join our team. - Always provide outstanding service to our guests. - Register and checkout hotel guests while ensuring all service standards are followed. - Be knowledgeable about the amenities and services available at the Inn. - Be knowledgeable of the attractions, events, restaurants...

  • Night Auditor

    4 weeks ago

    Waterloo, Canada Marriott International, Inc Full time

    **Additional Information** Valid Ontario G or G2 class driver's license required. **Job Number** 23195812 **Job Category** Finance & Accounting **Location** Delta Hotels Waterloo, 110 Erb Street West, Waterloo, ONT, Canada VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Check figures,...