Aftersales Manager
2 weeks ago
**Responsibilities**:
**Lead the administrative work of Amazon/ Shopify aftersales**
- Customer Messaging/ Return Authorization Follow-ups
- Return logs - warehouse receiving, warranty reporting
- Order Refunds and Cancellations
- Issuing return labels
**Data log and data administration + reporting**
- Log aftersales data for product warranty reporting
- Extract and prepare reports on aftersales disclosures - product returns/ replacements by reason/ SKU/client/ etc.
**Understand customer concerns and lead the creation of required material to address customer issues**
- Listen to social voices and identify means to communicate solutions to address customer problems - social media/ product reviews/ channel reviews
- Engage with customers on social platforms relating to aftersales inquiries
- Identify the need and lead the development of FAQs/ Problem Prevention/ Troubleshooting/ Maintenance graphic and video material
**Identify and inform customer concerns related to product quality and improvements**
- Assess holistic aftersales performance in collaboration with product management team and determine areas for product improvement
- Coordinate the return and test procedures of return equipment for product improvement
- Log down key feedback and prepare insights reports on improving product quality
- Determine count of aftersales parts movement and forecast new part requirements for parts availability
**Experience & Skillset**:
- Proven experience in strong and consistent administration
- Ability to learn and use new platforms
- Experience with Amazon, Shopify an asset (not necessary)
- Strong proactive and reactive instincts
- Experience in contact center environment is a plus
We offer competitive compensation and benefits package. Join our team of dedicated professionals and contribute to our success in providing exceptional aftersales service.
**Salary**: $45,000.00-$50,000.00 per year
**Benefits**:
- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
Flexible Language Requirement:
- French not required
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- Do you have any experience administrating Amazon and/or Shopify platforms?
**Education**:
- DCS / DEC (preferred)
**Experience**:
- Microsoft Office: 1 year (required)
Ability to Commute:
- North York, ON M3B 2M3 (required)
Work Location: Hybrid remote in North York, ON M3B 2M3