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Director, Personal Lines
1 month ago
Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.
Feel empowered to learn and grow while being valued for who you are
- here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.
Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.
Read on to see how you can shape the future, win as a team, and grow with us.
**About the role**
We’re looking for a **Personal Lines** Director** to join our growing team
As a **Personal Lines** Director **of the **Southern Alberta Region**, your work will have a big impact on the engagement, profitability, growth, and productivity of the Personal Lines Underwriting department. People will count on you to provide overall direction to and management of the department’s employees. You will be responsible for motivating a high performing team that delivers second-to-none customer service, leading by example, and developing inspiring managers. You will drive and influence the way we shape the Personal Lines book of business by evaluating, analyzing, making strategic business decisions.
This position is a hybrid position requiring a minimum of 3 days a week in the **Calgary office **and you will also work closely with and report directly to the Vice President of Personal Lines.
**What you'll do here**:
- Drive and achieve profitability, growth, productivity and operational goals through the development and execution of the annual strategic plan, including specific underwriting, pricing, service and expense plans
- Lead, manage, and develop staff by providing ongoing coaching, guidance, and performance feedback and facilitating continuous development and succession planning
- Be responsible for providing overall communication of and motivating staff to participate in goals, priorities and new directions
- Build productive and profitable relationships with brokers and effectively communicate the strategic direction of Intact and the Southern Alberta region
- Be accountable for the delivery of key corporate personal lines initiatives
- Collaborate with appropriate business units, develop, design and implement workflow/process improvements to accommodate business strategy and provide direction to regional operations on attaining service goals
- Provide guidance on business issues, corporate policies and guidelines
- Determine and/or establish key measures to monitor productivity and technical quality, identify opportunities for improvement and enhance essential business processes
- Stay informed of regulatory issues and identify impact to our business
- Be accountable for the overall staffing and leadership of the Personal Lines underwriting teams by determining staffing numbers and levels based on established finance and work force management guidelines, including managing department budget
- Liaise with the regional and divisional management team, underwriting managers, corporate underwriting, and claims management on technical and administrative issues
**You succeed at what you do because you**:
- Are strategic, goal and action-oriented, and understand the big picture
- Are decisive, creative and effective in your approach to complex challenges
- Are dedicated to the growth of others and have a proven ability to develop, mentor, and train staff
- Strongly believe in and advocate collaboration and diversity with a customer-centric approach
- Are known for your ability to influence and motivate people and to drive change
- Are a skilled communicator, influencer, and negotiator, which allows you to foster favorable business relationships, both internally and externally
**What you bring to the table**:
- Demonstrated leadership skills with a minimum 3 years of operational management experience in an Insurance environment. (Property and casualty insurance preferred)
- Knowledge of Intact Personal Lines products an asset
- Live and demonstrate Intact Leadership Success Factors
- Proven management experience and ability to build, lead and develop teams
- Strategic vision and ability to explain and execute the vision
- Proficient in reviewing and analyzing statistical reports, making recommendations, and implementing action plans for change
- Proven ability to undertake and manage strategic projects and resources
- Leadership, ability to motivate and influence different levels of management
- Some travel required
This posting closes Sunday October 27th, 2024 at 11:59pm mst.
LI-Hybrid
**What we offer**
Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:
- A financial rewards program that recognizes your success
- An
