General Manager
3 weeks ago
**General Manager**
**Overview**
The General Manager (GM) is responsible for growing restaurant sales and guest counts profitably, and for ensuring the restaurant meets McDonald’s critical guest standards of Quality, Service, and Cleanliness. The General Manager role models best-in-class Guest Experience behaviours.
The General Manager works with his/her reporting manager to set the restaurant’s targets with a growth mindset, and creates a plan to achieve the targets. The General Manager doesn’t work alone to meet restaurant targets, he/she leads a team of Department Managers who have specific responsibilities in the restaurant. This means supporting the Department Managers in setting their individual targets, following up on their progress, and providing coaching and direction to improve their Department results. By improving the Departments, the restaurant improves.
The GM is responsible for energizing crew and managers. This includes hiring and developing each manager to make sure that the restaurant has the right team to lead into the future.
**Performance Measurements**
These could include, but are not limited to:
- Sales & Guest Count Growth Peak Sales Growth
- Overall Performance of Bakery & Kiosk Guest Count Forecast Efficiency
- Restaurant Profit Manager and Crew Staffing Levels
- ROIP Brand Standards Visit Scores GSS overall scores
- Crew 90-Day Turnover and Overall Turnover Management Development
- Crew Orientations and 60-Day Follow Ups Management Turnover
**POSITION RESPONSABILITIES**
**BUSINESS PLANNING**
- Create and build a restaurant business plan to capture guest demand and grow sales & guest counts by increasing frequency of visits and adding new guests
- Establish a good relationship with the community
- Plan and project monthly P&L; analyze, present and recap results
- Monitor and report progress on department targets weekly using scorecard
- Utilize a diagnostic and coaching mindset when completing each Department Manager’s weekly walk-thru
- Prepare for, schedule and participate in weekly manager's meeting
- Share best practices with other GMs
- Role model hospitality and guest experience behaviours creating great guest experiences
- Role model the right routines and growth mindset behaviours
- Role model guest recovery measures with the goal that every guest leaves happy with their experience.
**FOOD SAFETY**
- Verify that food safety daily/monthly checklists are completed on time and verified 100%
- Ensure all managers are trained and certified in food safety procedures per the regulations of the market
**INTERNAL COMMUNICATION (MERCHANDISING)**
- Oversee proper execution of promotions to maximise sales building potential
- Follow-up on Best in Class Retailing
**INVENTORY MANAGEMENT**
- Verify accuracy of weekly and monthly food inventory
**PEOPLE PRACTICES**
- Oversee the scheduling of all crew and Managers and ensure good scheduling practices and principles are followed.
- Conduct crew Orientations; ensure all new hire files are maintained
- Write and conduct performance reviews for assigned managers and assigned crew
- Verify that all performance reviews are complete and delivered
- Approve, administer and communicate wage adjustments to crew and managers
- Coordinate commitment survey process (scheduling, prepare materials, pay crew)
- Develop and implement Commitment Survey action plan; measure and report progress
- Develop additional sources of high quality applicants
- Conduct second interviews and make final hiring decisions for crew
- Maintain a crew and manager staffing level appropriate for the restaurant's sales and guest count growth
- Complete Exit Interviews in order to learn about how to satisfy and retain current and future employees.
- Recognize and reward the right behaviours and restaurant’s goals and accomplishments
- Verify compliance with all labour and employment laws and McDonald’s policies
- Complete 60-day follow up crew orientations on all new hires monthly
**PLANNED & DAILY MAINTENANCE (CLEANLINESS)**
- Follow-up on the cleanliness and organization of the restaurant weekly
**PLANNED & DAILY MAINTENANCE (EQUIPMENT)**
- Hire, train, schedule and verify activities of maintenance personnel
- Verify that all Planned Maintenance tasks are scheduled and completed
**SAFETY AND SECURITY**
- Manage Worker's Compensation program (if applicable)
- Schedule Play Place safety audits and makes corrections (if applicable)
- Overall responsibility for OHS and Health Inspections
**SCHEDULING (CREW)**
- Verify the efficiency of the crew schedule to optimize sales and profitability (ThoughtWorks Diagnostic)
- Follow guest count forecast and schedule review processes
- Ensure crew schedule is completed by a certified scheduling manager
**SCHEDULING (MANAGEMENT)**
- Update with new managers and manager availability
- Create and post a monthly managers' schedule that is focused on growing guest counts, capturing Guest demand, ensures management de
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