Residence Operations Assistant

3 weeks ago

Etobicoke, Canada Humber Full time

**Residence Operations Assistant - FT Support - Campus Services**
- (24445)

**Find Your Spot at Humber**

At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest polytechnic College in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**

**Position Title**: Residence Operations Assistant

**Status**: FT Support

**Hours**: 35 hours per week

**Faculty/Department**: Campus Services

**Campus/Location**:North and Lakeshore Campus

**Salary**:Payband E (Min $26.47 to Max $30.69)

**Note**: This position is Tuesday-Sunday, 1pm-9pm, typically four days/week at the Lakeshore Campus and one day/week at the North Campus.

**What you will do**:
The Residence Operations Assistant supports the Residence Operations Coordinator in ensuring the cleaning requirements and standards of the residence are achieved by providing functional guidance to student staff and monitoring the performance of the contract cleaners against the contract documents. Maintains communication with the Front Desk Coordinator and the Maintenance Coordinator, as appropriate. The incumbent is required to support the Residence Housekeeper and student staff in completing work assignments as required.

Assists in ensuring year round cleanliness of the residence buildings by:

- Conducting daily inspections,
- Assisting with monitoring performance of cleaning contractor against tender specification,
- Assisting in providing guidance to staff to ensure housekeeping procedures and processes are current and practiced daily,
- Assisting with scheduling staff according to operational need,
- Using and updating residence building management software to ensure timely and accurate service delivery and record of work orders and housekeeping,
- Performing cleaning duties and utilizing cleaning equipment,
- Assisting in ensuring all housekeeping equipment (vacuums, floor machines, etc) are maintained regularly,
- Assisting in the maintenance of room inventory, contract linen services, and cleaning product suppliers,
- Physically assisting and guiding housekeeping staff to ensure rooms are cleaned, including providing hotel-style housekeeping services during conference season,
- Assisting in updating housekeeping manuals and task lists

Assists and assumes the responsibilities of the Residence Operations Coordinator in their absence, mainly evenings and weekends by:

- Reporting all damages as noted during routine inspections
- Processing room inspections upon move out and assessing potential charges
- Communicating with Residence Life when students are involved in damage issues

Responsible for minor maintenance issues by:

- Utilizing the maintenance work order system and shift report to prioritize and complete work orders/reported issues,
- Updating the maintenance work order system on the status of the work order and communicating with resident/guest as needed,
- Responsible for assisting in maintaining/troubleshooting the building lock system, including card control, updating locks and replacing batteries ,
- Responding to pest control issues which includes contacting pest control,
- Addressing minor plumbing issues, ex.plunging toilets, turning off valves when there is a leak


**What you will bring to the role**:
**Education**
- 1-year certificate or equivalent in Facilities, Hospitality, or Property Management.

**Experience**
- Minimum of 2 years of progressive experience in building maintenance and cleaning of a hotel/hospital/post-secondary institution

**Skills**
- Demonstrated problem-solving skills
- Excellent written and verbal communication skills
- Strong organizational, interpersonal, listening, and customer service skills
- Ability to work independently or as part of a team
- Computer literacy and ability to learn/use various software
- Demonstrated attention to detail

**What’s In it for you?**
- An opportunity to have an impact with a post-secondary institution, poised to do great things.
- Diverse, hard-working, committed team of people who care about each other.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks
- Highly supportive work culture

We thank you for your interest in working with Humber College. Only applicants selected for an interview will be contacted. Consideration for Support Staff and Academic positions will be given to internal employees in accordance with the respe

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