Branch Manager

4 weeks ago

Halifax, Canada First Student Canada-Transco Full time

FIRST STUDENT is North America’s largest & leading school bus company. We are currently hiring a Branch Manager for our School Bus Operations in Halifax, Nova Scotia

**PURPOSE**:
Under limited supervision, plan, direct and supervise the work activities, customer satisfaction, profitability and the day-to-day operations and management of the location. Identify profitable market segments and business opportunities. Secure new customers and maintain current customers.

**RESPONSIBILITIES**:
Ensures the safe and timely transportation of passengers to and from their destinations. Manages operational expenses to optimize all cost per bus. Manage all contractual services to include administrative functions, information systems, parts purchasing, and inventory control. Ensures purchases (including parts) follow company processes and policies

Leads the Location in managing the day-to-day activities to support operations, safety, maintenance, dispatch, fleet and facility management, payroll, routing/scheduling, AR/AP and other interrelated functions. Foster and maintain positive relationships within and outside of the Location, including senior management and customer contacts. Provide prioritization of work assignments and management of functional team resources and their activities as needed or required

Leads and oversees all aspects of customer contract compliance and management with a concentrated focus on retaining the customer. Includes adherence to all staff, driver, and vehicles requirements, as well as KPI, billing and budget management. Also, covers delivery of all contract-specific technologies and other requirements. Ensures delivery of training and other needs as per company, location, state and customer requirements

Builds and maintains positive relationships with employees, local school officials, parents and the community. Resolves concerns with employees, local school officials, parents, and the community. Implements fair and consistent recognition and/or corrective discipline

Communicates with customer by telephone, electronically or in regular face-to-face meetings. Responds promptly to customer inquiries, identifies and escalates priority issues, obtains and evaluates all relevant information to resolve inquiries and complaints. Follow-ups with customers as required. Develops action plans to ensure customer retention. Provides and promotes effective communication with customer and escalates issues if needed to AGM and/or Senior Management

Ensure services are provided within budget and action plans developed and implemented to improve operational efficiencies. Manages location budget through but not limited to: development, preparing and analyzing of the budget and forecast. Ensures any budget variances are identified and can be addressed. Provides accurate timely operational and financial reporting as requested by AGM and/or finance

Maximizes all charter revenue and supports AGM on identifying or biding on local commercial growth opportunities

Leads by example. Builds and maintains a strong Location team through effective recruiting, on-boarding, training, coaching, team building and succession planning. Prepare and participate in the preparation of staff development plans for each functional employee who is a member of the Location team. Assess the skills and skill levels necessary to achieve Location objectives. Ensures all on-line learning courses required have been completed by location staff including their own individual completion

Manages and monitors location compliance with federal, state, local, contractual, and company policies and procedures

Ensures FS safety practices and applicable regulations are obeyed by all employees. Manages injury and collision claims

Ensure location compliance to all security policies and procedures. In the event of a security issue, involves appropriate leadership from AGM, Sr. Director of Security and Human Resources

Maintains company assets (vehicles, facilities, inventories, tools and equipment). Ensures facilities and buses are maintained to FS safety and applicable regulatory standards, including environmental standards, i.e., idling time

Sets accurate scheduled hours for routes. Minimizes route drive times and mileage while adhering to contractual and regulatory mandates

Assesses resource needs, problems, and trends and plans accordingly. Tracks and addresses labor variances, efficiently uses stand-by drivers, minimizes driver labor schedule. Partners with Corporate Recruiting for strategies on driver shortages as needed. Partners with Compensation related to understanding local market for wages

Administers and executes the terms and conditions of the local and national collective bargaining agreements (as applicable). Ensures compliance with all aspects of the CBA. Investigates and defends union grievances, including meeting with union officials as required. Prepares for and participates in union negotiations, in coordination with Regi

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