Customer Service Delivery Clerk

2 weeks ago

Laval, Canada Linen Chest Full time

Company Description
**Customer Service Delivery Clerk | Head Office**

**Buying department | reporting to Manager of Mattresses**

The **Customer Service Delivery Clerk **will be reporting to the Product Manager and will be responsible for the customer service and booking delivery appointments with customers.

**Job Description**:
**Responsibilities**:

- Assisting the Product Manager in booking delivery appointments with customers;
- Maintaining the schedule and routes by updating delivery sheets;
- Preparing maps from the program for delivery routes;
- Assisting the Product Manager in communication with suppliers and stores;
- Preparing return authorization and service calls;
- Ensuring product updates on the website and store sells sheets;
- Writing memos and disseminate product knowledge;
- Providing assistance to Store Managers, Sales Associates and Customer Service for all matters relating to products including information, promotions and merchandizing changes;
- Data entry of new products, as well a general maintenance of existing products;
- Updating price changes as well as discontinued products;
- Preparation of purchase orders, confirmations, arranging for price tickets to send to suppliers.

**Qualifications**:

- Detail oriented and strong organizational skills;
- Able to handle multiple calls and communicate directly to customers;
- Able to work in a fast-paced environment and multi-task;
- Team Player;
- Excellent Communication Skills;
- Oral and Written French and English;
- Good working knowledge in Word, Excel, and Outlook;
- Customer service experience (asset);
- Retail environment experience and/or knowledge (asset).

Additional Information
**Come and have a career within the large Linen Chest family**

Full-time position | Monday to Friday

On site position | Location: Head Office |4455 autoroute des Laurentides | Laval, QC | H7L 5X8

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