Rv Service Advisor

4 weeks ago


Smiths Falls, Canada Leisure Days RV Group Full time

**Leisure Days RV Group **is the 4th largest RV dealership group in North America, and largest RV Dealership group in Canada with over 36 dealerships in 5 provinces - British Columbia, Ontario, Nova Scotia, New Brunswick, and Quebec.

Headquartered in Ottawa, the Leisure Days RV Group was started in 2003 when it opened RV Canada. Operating in five provinces the Leisure Days RV Group leverages its superior purchasing power and resources to provide customers with unparalleled access to sales, rentals, parts, and service.

The service advisor position is with Leisure Days Smiths Falls, a subsidiary company of Leisure Days RV Group located at 165 Lombard St., Smiths Falls, ON

**Essential Responsibilities**
- Meeting & greeting service customers.
- Taking service-related calls from customers and scheduling appointments.
- Interpret customer concerns and comments for the technician to ensure accuracy diagnose.
- Able to be the liaison between the customer and the entire service team.
- Professionally communicates with customers in a way that builds comfort and confidence.
- Provides estimates, creates work orders, and facilitates all units service.
- Schedules and ensures deliveries, warranty and customer repair work are completed in priority order while following an established process.
- Keeps customers informed and updated of the repair status of their units.
- Verifies quality control has been done and completes final billing and delivery to customers.
- Sells additional service/maintenance, parts, and accessories.

**Key Qualities**
- Outstanding communication skills,
- Professional appearance and
- Strong positive work ethic.
- Posses the traits of a positive, accommodating, and empathetic personality
- Being a good listener
- Detail oriented and follows through to the smallest detail and can accurately document repairs
- Understanding of the recreational vehicle is an asset and highly preferred.
- High school diploma or equivalent.
- Experience in service-related industry is an asset and highly preferred.
- LDRVG is committed to building an inclusive process that respects the dignity and independence of people with disabilities._
- We would like to thank all applicants for applying; however, only those applicants selected for an interview will be contacted. Applications received will be maintained on file for a period of 6 months and may be referenced for future staffing requirements._

**Salary**: From $20.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- SMITHS FALLS, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- service advisor: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Location: One location

Application deadline: 2023-02-16
Expected start date: 2023-02-27


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