Service Advisor
2 weeks ago
**Why join the Falcon family?**
- Extremely competitive salaries
- Amazing benefits packages
- Financial Health
- RRSP matching
- Flexibility
- Job Security
- Sustainable work
- Growth opportunities
If you’re a heavy-duty equipment service advisor, service representative, service writer, or an automotive service advisor with a minimum of 5 years’ experience in a service related role, we want you to join Falcon Equipment’s **Surrey Service Branch**
**Job Duties & Responsibilities**:
- Provide **exceptional customer service** to both external and internal customers
- Courteously handle customer issues, complaints and misunderstandings
- Communicate with service customers to determine the nature of the mechanical problems
- Reach agreement with customers before repairs; explain cost estimate and approximate time when work will be completed
- Work directly with the parts department to price/source parts and determine estimated delivery time of parts
- Follow up progress of each repair order during the day, contact customers by telephone regarding changes in the estimate or time promised
- Other duties as assigned.
**Qualifications**:
- High school diploma or equivalent required
- Vocational training in heavy equipment service and repair
- Knowledge of the heavy equipment industry
- 3 - 5 years’ work experience in a related field
- Strong customer service and troubleshooting skills
- Ability to work well under pressure
- Strong attention to detail
- Able to deal with people tactfully and professionally at all times
- Proven data entry, data editing and typing skills
- Ability to analyze and interpret the needs of clients and offer appropriate options, solutions, and resolutions required
- Able to respond quickly in a dynamic and changing environment
- Able to effectively communicate both verbally and in writing
- Strong work ethic and positive team attitude
- Must have valid driver’s license
**About the Benefits**:
- Competitive wage rates
- 100% prescription coverage and paramedical coverage
- 100% basic dental coverage
- Long-term disability (LTD)
- Paid sick days
- Paid vacation available in the first year of employment
- RRSP/DPSP plan with matching contribution by the company
- Premiums if you hold a current occupational first aid ticket
- Opportunities for training and development
- Non-unionized environment
- Apprenticeship program reimbursed by the company
Falcon Equipment is an equal opportunity employer.
- We thank all interested applicants; however, only those under consideration and legally entitled to work in Canada shall be contacted.
**Job Types**: Full-time, Permanent
**Salary**: $58,000.00-$65,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Tuition reimbursement
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
Ability to commute/relocate:
- Surrey, BC: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What is your salary expectation?
**Experience**:
- heavy-duty service: 3 years (preferred)
Work Location: In person
-
Service - Advisor
4 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Service - Advisor
3 days ago
Surrey, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Service Advisor
4 weeks ago
Surrey, Canada F1RST Truck Centre Full timePosition: Service Advisor Position Type: Full time Location: Surrey, BC Closing Date: February 2, 2023, at 4:00 pm PT "Our customer experience starts with you!" **What You're Passionate About**: You have a passion for creating a high quality customer experience. You are welcoming, committed and detail-oriented. If you strive to be the superhero of the...
-
Service - Advisor
4 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...
-
Service - Advisor
1 week ago
Surrey, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Volvo Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...
-
Service Advisor
3 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Auto Group as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. - Manufacturer...
-
Service Advisor
4 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Hyundai Surrey as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and development. -...
-
Service Advisor
4 weeks ago
Surrey, Canada First Truck Centre Full timePosition: Service Advisor Position Type: Full time Location: Surrey, BC Work schedule: Monday - Friday, 8:30am - 5:00pm **Position Overview** With 12 branches spread across Alberta and British Columbia, we have become the largest DTNA Elite support-certified group of facilities in Canada. First Truck Centre believes in fostering a better tomorrow...
-
Service - Advisor Jr
4 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Service - Parts Advisor
3 weeks ago
Surrey, Canada The Jim Pattison Auto Group Full timeWe have a great career opportunity for you to join Jim Pattison Volkswagen Surrey as a Parts and Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you! Why join us - Competitive compensation plans. - Unlimited opportunities for growth and...
-
Service - Parts & Service Advisor
3 days ago
Surrey, Canada The Jim Pattison Auto Group Full timeThe Jim Pattison Auto Group has 28 locations and 16 brands in Western Canada. We are continually expanding and acquiring new locations and brands while improving our market share. The Jim Pattison Auto Group’s relentless commitment to customer satisfaction has allowed us to grow into one of Canada’s largest companies. We encourage career growth and...
-
Service Advisor
2 days ago
Surrey, Canada Jim Pattison Auto Group Full timeFriday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...
-
Service Advisor
3 days ago
Surrey, Canada Jim Pattison Auto Group Full timeFriday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...
-
Service Advisor
2 days ago
Surrey, Canada Jim Pattison Auto Group Full timeFriday, May 10, 2024 We have a great career opportunity for you to join Jim Pattison Chrysler Jeep Dodge as a Service Advisor! If you are a personable, thoughtful and tech-savvy individual who strives to achieve excellence in customer satisfaction, this position is for you!Competitive compensation plans.Unlimited opportunities for growth and...
-
Service Advisor
4 weeks ago
Surrey, Canada Midas Full timeAt Midas, we are dedicated to providing quality services to customer vehicles in the areas of inspection, diagnosis, and repair utilizing the expertise attained through ASE Certifications and/or years of automotive repair experience. Responsibilities The Service Advisor/General technician supports the Shop Manager and service team to optimize the...
-
Heavy Equipment Parts
7 days ago
Surrey, Canada Brandt Full timeBrandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Surrey Construction & Forestry location. The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & Responsibilities - Keeping customers current on...
-
Heavy Equipment Parts
3 weeks ago
Surrey, Canada Brandt Full timeBrandt is currently seeking a Heavy Equipment Parts & Service Advisor for our Surrey Construction & Forestry location.The Heavy Equipment Parts & Service Advisor is responsible for promoting and selling Brandt parts and service as well as providing after sales support to existing and new customers. Duties & ResponsibilitiesKeeping customers current on...
-
Advisor, Tdm
3 days ago
Surrey, Canada Fraser Health Full timeSalary range: The salary range for this position is CAD $28.44 - $37.33 / hour Why Fraser Health?: Fraser Health continues to be recognized as one of BC's Top Employers, are you someone who is passionate about making a difference in the lives of others? Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9...
-
Service Advisor
3 weeks ago
Surrey, Canada Go Auto Full timeJob Description Service Advisor Are you a car fanatic with a knack for delivering exceptional customer service? Do you thrive in a positive and fast-paced environment? Buckle up because we have an incredibly exciting opportunity for you! We are searching for an enthusiastic and knowledgeable Automotive Service Advisor to join our phenomenal team....
-
Premier Banking Advisor
7 days ago
Surrey, Canada Royal Bank of Canada Full time**Come Work with Us!** At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose. Whether you’re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work...