Intake Worker

3 weeks ago

Port Moody, Canada SHARE Family & Community Services Full time

**Intake Worker - Casual On Call**

Under the direction of the Director of Programs and Services, the Intake Worker receives and processes requests by telephone, fax and in person for counselling services. The Intake Worker assigns cases according to established protocols.

**Duties and Responsibilities**:

- Provide specific detailed information to callers about counselling services, groups, other agency services and community resources;
- Screen for high risk callers who may require immediate service;
- Assess fee assignment, acquire documents and relevant intake information;
- Distribute cases to counsellors and/or programs;
- Uses client database to create data files on callers requesting service and hard copy files for completed intakes;
- Maintains tables and data integrity of the client database and producing reports
- Participates in regular quality assurance reviews, supervision and meetings as required.

**Qualifications Required**:

- Undergraduate degree in Human Services
- Experience and familiarity with counselling and family support programs

**Required Knowledge, Skills, and Abilities**:

- Excellent inter-personal skills in listening, empathy and clarification;
- Excellent professional telephone manner;
- Strong organizational skills, able to follow through on procedures and use time effectively;
- Excellent attention to detail, proofreading and organizational skills.
- Excellent oral and written communication skills.
- Ability to work independently and multi-task to meet deadlines.

**Closing Date**_:_** March 31, 2023

**Our Organization**

SHARE is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities. SHARE Family & Community Services exists to Connect, Engage, and Strengthen Individuals and Families.
- To learn more about SHARE Family & Community Services:_

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