11/05/22 - Assistant Store Manager

3 days ago

North Vancouver, Canada RWS North Van Full time

Be part of a locally owned business with a commitment to supporting the community where we live, work and play. A legend in the footwear industry, Red Wing Shoes and its’ brands have been providing unparalleled quality and craftsmanship since 1905. We pride ourselves in providing a custom shoe fitting experience, just like back in the day We are looking for hard-working team members to carry on our values of respect, integrity, community, and excellence while honoring our heritage and nurturing our brands. In return, we offer a great retail culture, supportive team, quality training, and life-friendly retail hours.

On the floor with the sales team, our Assistant Retail Store Manager is responsible for assisting in the daily operations of the store, is a team leader, loves to sell and is committed to providing legendary customer service. In addition to your daily responsibilities, we are looking for someone to help build the business from ground level, and to parlay this experience into a growing career opportunity with Red Wing Shoes.

Join our team and sell products you’ll be proud to stand behind

**Essential Duties and Responsibilities**:

- **Sales/Profitability/Merchandizing**_
- Assist Store Manager in continuously evaluating sales performance and inventory turnover to help meet monthly and quarterly sales goals.
- Assist in managing labor and payroll expenses to maximize sales and profitability.
- Support store marketing events and grow relationships in the community to generate brand awareness and drive traffic.
- Maintain current and up to date knowledge on market product and sales trends.
- Manage monthly and seasonal merchandising.
- **Leadership/Team Management**_
- Assist Store Manager by ensuring store staff has the knowledge and skills to meet sales goals; to provide exceptional customer experience; and build brand loyalty.
- Monitor, coach and provide guidance to the store team to deliver an elevated customer experience.
- Assist Store Manager in training, mentoring, and retaining a high performing sales team.
- Assist Store Manager with quarterly staff self-evaluations and mid-year reviews.
- Promote an environment that encourages participation, creativity, and learning by building on best practices.
- **Brand Experience/Customer Service**_
- Ensure our customers receive Red Wings’ legendary ultimate fit experience and elevate their overall customer experience.
- Ensure excellence in customer service by monitoring customer feedback and responding to and addressing all customer concerns quickly.
- Build and cultivate long term customer relationships and lead the team to do the same.
- Model behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of Red Wing Shoe Company.
- **Operations**_
- Assist Store Manager in planning for and achieving excellence in staffing, scheduling, monthly reports, cash management and inventory management.
- Assist Store Manager in ensuring that the store’s inventory integrity is maintained through proper shipping and receiving procedures, quarterly inventory counts, and by communicating concerns directly to the management team.
- Provide shoe cleaning and conditioning services, minor repairs, and coordinate warranty work with local partners.
- Ensure compliance with all store standards, policies, and initiatives.
- Effectively communicate and collaborate with the management team to ensure ongoing operational excellence.
- **Qualifications**_
- High energy, enthusiastic and motivated demeanor.
- Excellence in leadership, coaching and mentoring.
- Exceptional customer service skills customers.
- Demonstrated ability to motivate and retain talent is essential.
- Hands-on knowledge of principles and methods for demonstrating, promoting, and selling products.
- Dependability and flexibility with scheduled work shifts, including weekends.
- Demonstrated problem solving skills that yield results.
- Effective communication style with all levels of an organization including store employees and the management team.
- High School Education and 1+ year’s retail management experience including budget and sales goals management.
- Proficient with Excel, Word, Outlook, and Point of Sales systems - preferred
- Footwear sales experience - preferred
- **Physical Demands**_
- Lifting 50 pounds
- Climbing a ladder
- Bending/stooping/kneeling required
- Routine standing for duration of shift (up to 8 hours)
- Store maintenance duties including but not limited to vacuuming, mopping floors, washing windows and setting up and maintaining displays.

**Benefits**:

- Casual dress
- On-site parking
- Store discount

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- North Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Assisant Retail Manager: 1 year (required)
- Customer servi

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