Veterinary Receptionist

We are a fun and supportive team in need some additional help for our busy clinic

**WAGE**

Will depend on previous experience.

**SCHEDULE**

We are currently hiring for Saturdays consistently as well as someone to fill in for vacation and time off. Shifts can vary from 4-10 hours.

The purpose of this position is to coordinate client/hospital activities and serve clients of the Huff Animal Hospital. This position requires practical knowledge of hospital organization and services & veterinary terminology. A receptionist must be able to perform record keeping duties, clerical duties related to patient care and provide support to the medical team members.

**EDUCATION**
- Veterinary Office Certificate required.
- High school diploma or equivalent.
- Customer Service background desirable but not required.
- Typing skills required.
- Knowledge of Cornerstone an asset.

**EXPERIENCE REQUIREMENTS**
- Significant experience with basic office functions in a busy office environment.
- Previous receptionist and veterinary practice experience are desirable but not required.
- Veterinary Knowledge / Client Education_
- Can answer client’s inquiries about basic animal care questions and routine procedures.
- Can educate clients on over-the-counter products such as shampoos and nutraceuticals; has full knowledge of heartworm and external parasite preventives to promote client education and sales.
- Can guide client to make appropriate decisions regarding optimum pet care.
- Admitting / Discharging Patients/ Cash Handling_
- Can admit patients and handle medical records entries accurately.
- Can prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates.
- Can prepare client invoices for services performed.
- Can accurately handle payment transactions.
- Hospitality_
- Can bond with clients during interactions.
- Can work to maintain an effective veterinarian appointment schedule, screening emergencies and prioritizing cases that need to be seen.
- Computer Knowledge / Telephone Skills_
- Answers telephones and handle calls quickly, efficiently and in a professional and friendly manner using a multi-line system.
- Can Enter and update client and patient information into practice computer software (Cornerstone).
- Has good computer skills and shows accuracy in inputting details.
- Personal Conduct/Attitude/Teamwork_
- Can maintain positive, cooperative relationships with other employees.
- Can display tact and respect with team members even when busy or hectic.
- Feel and express a genuine liking for animals and their owners and for working in an animal care field.
- Client Communication_
- Can conduct oneself in a confident and professional manner with clients even when situations are stressful and/or focused on individual tasks.

Only those suitable for the position will be contacted.

**Job Types**: Full-time, Part-time

**Salary**: $17.00-$20.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- RRSP match

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

**Experience**:

- Veterinary Reception: 1 year (required)

Work Location: One location