IT Coordinator

3 weeks ago

Quebec City, Canada MNP Full time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams. Combine your passion with purpose and join a culture that is thriving in the face of change.

Make an impact with our Technology - Operations team as an IT Coordinator. This diverse team of tech-savvy problem solvers embraces digital transformation and the possibilities technology brings to the future of our industry. As a trusted advisor, you’ll support, utilize and maintain MNP’s technology to ensure smooth IT operations, enabling team members to work efficiently and effectively.

MNP is proudly Canadian. Providing business strategies and solutions, we are a leading national accounting, tax and business advisory firm in Canada. Entrepreneurial to our core, our talented team members transcend obstacles into opportunities and are successfully transforming mid-market business practices.

**Responsibilities**
- Provide deskside support to team members both locally and remotely across Canada
- Provide technical support relating to desktop, laptop, printers, scanner configuration and mobile devices
- Implement and maintain equipment standards, policies and support processes
- Install software and deploy hardware as required
- Perform data recovery operations
- Utilize ServiceNow ticketing and Knowledge Base systems
- Be able to work independently and as a member of a larger Technology team
- Deliver one on one and group training, both in person and remotely
- Flexibility to work overtime, as necessary
- Availability to work occasional shifts outside of standard hours or in an on-call rotation, as necessary
- Maintain flexibility to travel regionally

**Skills and Experience**
- Relevant IT experience is considered an asset
- Customer service experience
- An understanding of the following is considered an asset:

- Active Directory
- Networking concepts
- Installing and troubleshooting print devices
- Imaging hardware
- Backup systems
- AV Equipment
- PowerShell
- Knowledge of the following Microsoft based Operating Systems and software is considered an asset:

- Windows 10
- Office 365
- Teams
- OneDrive
- A basic understanding of telephony systems and concepts
- Experience in asset management and planning preferred
- Experience working with the business to assess business needs would be beneficial
- Ability to speak French and English (written and oral)

With a focus on high-potential earnings, MNP is proud to offer customized rewards that support our unique culture and a balanced lifestyle to thrive at work and outside of the office. You will be rewarded with generous base pay, vacation time, 4 paid personal days, a group pension plan with 4% matching, voluntary savings products, bonus programs, flexible benefits, mental health resources, exclusive access to perks and discounts, professional development assistance, MNP University, a flexible ‘Dress For Your Day’ environment, firm sponsored social events and more

We embrace diversity as a core value and celebrate our differences. We believe each team member contributes unique gifts and amplifying their potential makes our business stronger. We encourage people with disabilities to apply

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