Clinic Receptionist

2 weeks ago


Mississauga, Canada Muscle and Joint Clinic Full time

**Who We Are**

The Muscle and Joint Clinic is a premier multidisciplinary clinic, serving the communities of Mississauga and Oakville. Our clinic provides the following services to the community:

- Chiropractic Care
- Physiotherapy
- Massage Therapy
- Naturopathic Medicine
- Registered Dietitian

**Position Overview**

The Muscle & Joint Clinic is looking for a professional and quality conscious Clinic Receptionist who demonstrates a professional image of the Muscle and Joint Clinic brand at all times. The Clinic Receptionist is responsible for management, administration and reception duties while maximizing patient experiences, by providing outstanding customer service. Furthermore, the Clinic Receptionist will run the day-to-day operations of the clinic.

**Duties and Responsibilities**

Patient and Community Relations
- Manage reception during business hours (answer phone calls, greet patients and, direct visitors to specific offices)
- Create, promote and support a collaborative environment amongst team members through events and community initiatives
- Resolve simple patient issues with professionalism and patience, bringing complex issues to the owners’ attention for resolution
- Assist with billing, managing patient files and databases, checking invoices, managing late fees.
- Managing **HCAI, WSIB, MVA** files on a continual basis

**Marketing and Sales**
- Engage in and network with clinic and organizations in the local community
- Assist and manage leads to help answer customer inquiries
- Help manage social media, web content

**Clinic Management**
- Manage all clinic operations to ensure highest level of patient satisfaction
- Troubleshoot printing, internet, phone requests and conduct regular building walkthroughs to ensure cleanliness and safety at all times
- Ensure the clinic is fully operational and processes are running smoothly
- Manage and reply to team concerns, and promote a homogenous and proficient work environment.

**General Management**
- Manage inventory and ordering consumables, toiletries, coffee and various office supplies
- Maintain company standards and expectations
- Work with ownership to prepare daily, weekly and monthly reports that outline community and sales progress
- Ensure clinic and member safety

**Additional information**
- Shifts
- Weekdays 9am to 4pm or 1pm to 9pm
- Weekends: 9am to 3pm

**Minimum Qualifications and Requirements**
- Previous experience within customer service
- Post-secondary education preferred
- Exhibits strong customer service, interpersonal, organizational, listening and conflict resolution skills
- Quality conscious, engaging, and customer focused
- Technologically savvy
- Strong verbal and written communication skills with the ability to communicate effectively and tactfully with members and employees as well as individuals external to the organization
- Available to work some evenings and weekends as required for the purposes of networking and/or event functions
- Car or transportation required

**Physical demands**
- Ability to stand on feet for long periods of time
- Ability to operate a computer for long periods of time
- Physical labour may be required

**How to Apply**

Work remotely
- No

**Job Types**: Part-time, Permanent

**Salary**: $15.50-$16.50 per hour

**Benefits**:

- On-site parking
- Paid time off

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Weekend availability

COVID-19 considerations:
Application question(s):

- Have you used Jane EMR?
- Are you available to work Sundays?

Work Location: In person



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