Dispatcher Tor

**Job Description Summary**:
Reporting to Transportation Manager, Transportation Dispatcher will act as an important part in the process of managing ICs’ in our overall business. This position is responsible to manage IC’s in Apple Express’ facilities or clients’ facilities and fulfill requirements based on SOP’s and SOW’s. In this role you will build, improve, implement tools and processes to enhance Transportation efficiency. This will include clear communication between Apple and IC’s, optimizing current routes, providing additional training and coaching to ICs when needed, to maintain all Transportation Metrics and reporting.

Shift time: 12pm-9pm

**Essential Duties and Responsibilities (Job Key Contributions/Task)**:

- Answer all incoming inquiries from IC’s
- Recognize opportunities for continuous improvement in the routing by improving management of fleet identify gaps and implement corrective action.
- Manage IC’s for schedule; including regular ICs, swing IC’s and on call IC’s in order to perform all daily deliveries and exceed customer’s expectations.
- Timely update all order notes into the system.i.e. Courier Complete
- Communicate any order delays to customers / customer service / logistics coordinators
- Ensure compliance with all Standard Operating Procedures (internals and client specifics)
- Dispatch all orders on the assigned area or Dispatch board
- Monitor the status of all Orders with particular milestones to ensure delivery remains on time
- Assess requirements for all new orders and assign IC’s accordingly
- Trace and track requests
- Follow Proof Of Delivery (POD) process
- Ensure other dispatchers are adequately trained and knowledgeable on all areas of the clients
- Participate/ lead other operational projects as assigned.
- Other duties as assigned

**Job Key Competencies/ Skills**
- A positive attitude to dealing with Apple team and IC’s;
- Great geography knowledge of Canada; specially GTA;
- Excellent organizational, negotiation, planning and time management skills;
- Analytical and Problem solving skills on the spot; be a self starter,
- Proficient in English, oral and written;
- Active listener with excellent communication skills;
- Available to work after hours and weekends as required;
**Qualifications and experience**:

- Able to multi task
- Excellent customer service skills
- Proactive approach to solving problems
- Team player with ability to work with cross-functional teams and all levels of management
- Accustomed to working in a fast-paced, dynamic environment
- Ability to work under time pressures as well as managing others and prioritizing work
- Polished communication skills as well as detail oriented
- Must possess integrity, intelligence and energy
- Self-motivated with excellent work ethic, responsible, punctual and self-managed
- Dispatch experience in transportation industry is a strong asset

**Language Skills**:
English is the principal language for this position. This position requires good written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

**Statement of Non-Inclusivity**:
This job description is not to be construed as a complete listing of the duties and responsibilities that may be given to any employee. The duties and responsibilities outlined in this position may be added to or changed when deemed appropriate and necessary by the person who is managerially responsible for this position.
- Apple Express offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known._

**Job Types**: Full-time, Permanent