Manager - Detour Cafe

175 John Street North, Hamilton, Ontario, Canada, L8L 4P3

full-time. April 15, 2024

Description

**175 John Street, Hamilton**

**Schedule: 8 am to 4 pm.**

**Fulltime Hourly**

**Big League Food Company** is the next generation of beloved food brands. The company brings together unparalleled retail, manufacturing, sales, and support capabilities that deliver industry-leading results.
- BLFC's mission is to maintain the values, quality, and independence of emerging brands as they scale to reach broader audiences. Our current brand portfolio includes Village Juicery, Dark Horse Espresso, **Detour Coffee**, Dear Grain Bakery, and Tori’s Bakeshop.
- Big League Food Company is seeking **Cafe Manager for our Detour Coffee team**. If you are a proactive individual with experience as Cafe Manager, we invite you to be part of our team.

**About Detour**:

- Detour Coffee stands as a cornerstone in Hamilton's specialty coffee scene, offering not only exceptional coffee but also handcrafted pastries in a welcoming environment. Founded with a vision of fostering a sense of community, Detour has evolved since 2009 from a beloved local café and roastery into a group of 4 unique coffee establishments, across vibrant neighborhoods.

**About the Position**:
**Working Conditions**:

- Reporting to Detour’s VP of Operations, the Manager will work closely with the entire executive and roastery team. Full-time hours (35-40/week) are expected, balancing personal needs with business demands, requiring the availability of weekend shifts depending on workload fluctuations.

**Responsibilities**:

- Manage retail staff comprehensively, overseeing hiring, onboarding, training, evaluations, and promotions while fostering a culture of positive development.
- Cultivate positive relationships within both the local and coffee communities, serving as a brand ambassador and enhancing Detour's reputation.
- Drive financial performance by increasing sales and controlling costs, particularly labour and COGS.
- Act as the store-level leader, resolving issues, leading on the floor, and managing crises when necessary.
- Take a leading role in in-store events, supporting sales, staffing, and execution.
- Bridge communication between Detour's executive team and retail staff to implement company-wide objectives and identify opportunities.
- Ensure compliance with Detour's policies and processes, making recommendations for refinement and improvement.
- Lead ordering, inventory management, storage, and display functions to optimize sales and reduce waste.
- Provide exemplary customer service and ensure staff members are trained to do the same.
- Develop a deep understanding of Detour's product offerings, particularly coffee-related knowledge.

**Required Knowledge, Skills & Abilities**:

- Management experience in café or food operations.
- Track record of successful growth within food properties.
- Proficiency in inventory management balancing quality and cost effectively.
- Strong personal brand with the ability to build industry connections; previous ties in the Hamilton coffee scene are advantageous.
- Familiarity with hospitality software including POS, scheduling, and purchasing systems.
- Highly accountable and organized, capable of overseeing staff and managing multiple projects.
- Curiosity and commitment to personal development.
- Collaborative consensus builder with strong communication skills and a positive demeanour.

**What we Offer**
- Access to Big League Portfolio products
- A fast-paced environment with ambitious growth and plenty of opportunity to grow
- Delicious plant-based bakery products to delight your senses

Compensation

$20.00 - $22.00 per hour