Carm Specialist

This is a unique opportunity which will evolve as CBSA roles out CARM R2, R3, R4 etc. as the Canada Border Services Agency (CBSA) continues to accelerate its evolution and modernization through its CBSA Assessment and Revenue Management (CARM) initiative; completely transforming the agency’s import playbook for importers.

**ABOUT GHY**

We are a customs and trade services group designed to assist importers and exporters to successfully navigate the world markets. Founded in 1901, GHY is one of Canada’s oldest brokerage companies, with our head office in Winnipeg, Manitoba we also have offices in Toronto, Ontario; Emerson, Manitoba; Calgary, Alberta; Vancouver, British Columbia; Pembina, North Dakota; Columbia, South Carolina and Lynden, Washington.

We are proud to be recognized as a **Platinum Club member of Canada's Best Managed Companies. **Our structure is designed around providing sustainable corporate growth, strong client service, and opportunity to our associates. One of the most predominant aspects of our company culture is CARE. It is ingrained in all we do; relationships matter to us.

**JOIN GHY AND BENEFIT**

**Work-Life Balance** - We mean it: banked time program, paid volunteer days, social committee, cultural surveys, potlucks.

**Fair Compensation** - With scheduled salary assessments, salary scales, 401k program, and Profit Sharing/Bonuses.

**Excellent Benefits** - Subsidized health, dental, short and long-term disability, AD&D, HCSA, EAP and critical illness.

**Professional Development** -Employee development, internal university, external training, leadership development, internal applicant preference, career planning & advancement.

**RESPONSIBILITIES**
- Client Experience Simulator (CES) Testing.
- Working directly and indirectly with CBSA.
- Assist in the research and developing strategies and opportunities for GHY.
- Recommending communication strategies to Clients and Associates.
- Training and guiding clients and Associates.
- In-depth understanding of the CARM Client Portal.
- Remain current on CARM implementation by the industry.
- Assisting importers to register in the CARM Client Portal.
- Work with importers and CBSA to help reconcile client importer accounts.
- Train and educate clients on how to navigate through the CARM Client Portal.
- Assist in facilitating clients through the direct security process.
- Work with Marketing to develop material for website and client reach opportunities.
- Work with Team leaders to understand and implement necessary changes in operations.

**QUALIFICATIONS**
- Completion of Grade 12 Education
- Certified Customs Specialist Designation
- Certified Trade Compliance Specialist Designation
- 7+ years of related experience

**SKILLS & ABILITIES**
- Strong communicator, coach and teacher
- Intermediate Excel Skills
- Preferred in-depth knowledge of ITMR
- Complete understanding of the Canadian Brokerage workflow

**Location**: Winnipeg, Head Office

**Benefits**:

- Dental care
- Employee assistance program
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay

Application question(s):

- What are your salary expectations for this role?
- Please describe your perception of the impact of CARM to the Customs Brokerage field.

**Experience**:

- Customs Brokerage: 7 years (required)

**Language**:

- English (required)

Licence/Certification:

- CCS Designation (required)
- CTCS Designation (preferred)

Work Location: Remote

Application deadline: 2023-04-07