Team Lead, Client Experience

3 weeks ago


Halifax, Canada RIMOWA GmbH Full time

Company: Sephora Canada
- Country / Region : Canada
- City : Halifax
- Business group: Selective Distribution
- Contract type: Permanent Job
- Function: Retail
- Reference No.: 214475
- Date of publication: 2023.06.30

POSITION

Team Lead, Client Experience

PROFILE

Job ID: 214475
Store Name/Number: NS-Halifax (0556)
Address: 7001 Mumford Road, Halifax, NS B3L 4N9, Canada (CA)
Full Time/Part Time: Full Time
Position Type: Regular
You’ll love working here
The Team Lead, Client Experience will be assigned to oversee all sales floor departments within a specific Sephora location. This can include Beauty, Skincare, Fragrance & Haircare or a combination of these areas. An Assistant Manager, Client Experience is responsible for ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.
- Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to action client-related issues/feedback tool the client service hotline or through direct feedback from clients.
- Embracing Innovation. Support all World selling cast being properly trained in all Client Interactive Technology.
- Event Management. Support in-store events as needed ensuring that these events help the store achieve its goals as well as client needs.
- Performance Assessment & Development. Be aware of and coach to any performance management situations within the assigned area of the store. Ensure timely feedback for improvement is delivered and followed up on as necessary. Participate in regular check-ins with direct reports.
- Entrepreneurial Spirit. Demonstrate a strong understanding of the store’s sales performance and business opportunities.

We’d love to hear from you if
- You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.
- You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
- You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you’ll enjoy
- The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
- The perks. Think you’ve tried it all? Just wait until you work at Sephora Enjoy the discounts, gratis & exclusive brand events.
- The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.


  • Team Lead

    1 month ago


    Halifax, Nova Scotia, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionWhat is the opportunity? As a Team Lead – KYC Refresh, you would support the KYC Refresh Manager with management of KYC Refresh Analysts responsible for end-to-end completion including public document collection, outreach, name screening and Fenergo completion. What will you do?Support the KYC Refresh Manager to manage Global KYC...

  • Team Lead

    6 days ago


    Halifax, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling...

  • Team Lead

    6 days ago


    Halifax, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling...

  • Team Lead

    4 days ago


    Halifax, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling...

  • Team Lead

    4 days ago


    Halifax, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling...

  • Team Lead

    7 hours ago


    Halifax, Canada Roots Corp. Full time

    Bayers Lake Power Centre - Store 145, 202 Chain Lake Drive, Halifax, Nova Scotia, Canada Req #166 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides...

  • Team Lead

    7 hours ago


    Halifax, Canada Roots Corp. Full time

    Bayers Lake Power Centre - Store 145, 202 Chain Lake Drive, Halifax, Nova Scotia, Canada Req #166 WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides...

  • Services Team Lead

    2 days ago


    Halifax, Canada Unisys Full time

    **We Believe in Better!** We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision. Our associates are at the forefront of everything we do, driving our clients’ successes while giving back...

  • Team Lead, Billings

    1 month ago


    Halifax, Canada IWK Health Centre Full time

    **Company** : IWK Health**: **Req ID**:173946 **Department/Program**:Billings & Payables, Financial Services **Location**: Halifax **Type of Employment**:Temporary Hourly FT long-assignment (100% FTE) for 1 year x 1 position(s) **Start Date**: March 2024 **Union Status**: Non-union, Management/Non Union Bargaining Unit **Compensation**: $34.0746**: -...

  • Team Lead

    3 days ago


    Halifax, NS, Canada Roots Full time

    WHAT WE’RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager, the Team Lead provides support and coverage to the Store and Assistant Managers in their absence. They model desired selling and...


  • Halifax, Nova Scotia, Canada Meridia Recruitment Solutions Full time

    Manager, Finance Client Experience & Comptroller Halifax, NSReference # HL-18079We have an amazing opportunity to work with an organization making a positive impact and true difference in our region. The IWK Health Centre (IWK) is an internationally recognized academic health sciences centre located in Halifax, Nova Scotia dedicated to the highest standards...

  • Team Lead

    1 month ago


    Halifax, Canada Frank And Oak Full time

    **Looking for a Team Lead for our new Frank And Oak store in Halifax** Frank And Oak Designed in Canada. Made for good living. **Who are we?** Style is a reflection of our personality and our way of life, as we say so well “there is something for everyone”. At Frank And Oak, we want to be your mirror, so we create clothes that, just like you, stand...

  • Marketing Team Lead

    1 month ago


    Halifax, Canada Marine Thinking Inc. Full time

    **About the Company** Marine Thinking is seeking an individual looking to join an agile, dynamic, and motivated team in the artificial intelligence (AI) and robotic technology industry. Our technology aims to help protect the environment by supporting the sustainable development of the marine industry. We are looking for an experienced **Marketing Team Lead...


  • Halifax, Canada Westland Insurance Ltd. Full time

    We’re searching for a Team Lead, People and Performance Operations (1-year contract). Are you searching for new possibilities? Discover what’s possible, with Westland. The Westland story is all about growth, and that means plenty of possibility for everyone on our team. Every day, Westland proves that building a great business means taking care of...

  • Mortgage Agent

    3 days ago


    Halifax, Canada Breezeful Full time

    Breezeful is now permanently remote and working towards a future that is digital by default. **Who are we?** Breezeful gets you the best mortgage online, fast! We are a software-driven company at our core, brokerage second. Our agents, powered by our digital mortgage platform, provide the best mortgage experience possible, whether that means getting the...

  • Technical Team Lead

    4 weeks ago


    Halifax, Canada PAL Full time

    **CarteNav Solutions**, a PAL company, is an international leader in situational awareness solutions for the maritime, land and air environments. The company has established a reputation for providing high-value solutions that can be deployed on a wide variety of platforms for multiple mission types for government, military, and commercial customers. With a...

  • Team Lead

    4 weeks ago


    Halifax, Canada Forefront Dermatology Full time

    Overview: The primary role of the Team Lead is to unlock the full potential of our data by defining, modelling, validating & ultimately putting data at the fingertips of various stakeholders while ensuring our operational data ecosystem is performant and secure. This role will share in the ownership of our data platform, from ingress through transformation...


  • Halifax, Canada YWCA Halifax Full time

    **Title**:Safer Spaces Team Lead** **Department**:Violence to Resilience** **Classification**: Full-Time, Salary, Permanent while funding is available **Hours**:Monday-Friday 8:30am-4:30pm; flexibility needed for programming outside of normal hours and rotational on-call** **Start Date**:As soon as possible** **Deadline**: June 7, 2024 **Location**: HRM;...


  • Halifax, Canada Halifax Real Estate Team Full time

    **Responsibilities**: Transaction Coordination: - Assist with the coordination and management of real estate transactions from start to finish. - Ensure all necessary documentation is completed accurately and submitted on time. - Coordinate with lenders, solicitors, and other third parties involved in the transaction process. Client Communication: -...

  • Planning, Team Lead

    3 days ago


    Halifax, Nova Scotia, Canada Irving Shipbuilding Full time

    PLANNING, TEAM LEADWork with an innovative team at Irving Shipbuilding, Canada's National Shipbuilder, shaping the future of the Royal Canadian Navy.Join a workforce of over 2,300 shipbuilders dedicated to success, learning, and safety in Halifax Regional Municipality, Nova Scotia.Qualifications:Education required: Post-secondary diploma in a relevant...