Housekeeping / Room Attendant

2 weeks ago

Kanata, Canada MasterBUILT Hotels Full time

MasterBUILT® Hotels develops, builds, manages, and invests in best-in-class, select service hotels across Canada. MasterBUILT lives and breathes hospitality, developing more ground up hotels than other company in North America. As a Platinum winner of Canada’s Best Managed Companies, MasterBUILT believes in investing in the development of talented people with a passion for delivering exceptional results and a desire to learn and grow.

Microtel Inn & Suites by Wyndham is an all-new construction, limited service hotel brand targeting the midscale segment of the market. Part of the Wyndham Hotel Group family of brands, Microtel has won the JD Power & Associates award for top guest satisfaction in its segment 16 of the past 17 years - an unprecedented achievement in any industry - and has consistently been rated #1 in its segment for RevPAR market penetration in the U.S. (based on STR data).

Within Canada, Microtel is the fastest growing new construction brand in the country with over 40 new hotels scheduled to open by 2025. Microtel’s rapid growth is backed by the strength of MasterBUILT® Hotels’ commitment to develop at least 75 Microtel hotels by 2036, making it one of the most dynamic new brands to ever enter the Canadian marketplace.

**NEW OPPORTUNITY**:
Housekeeping / Room Attendant

Microtel Inn & Suites Kanata, ON

Reporting to the Housekeeping Supervisor or their designate, the Housekeeping / Room Attendant will be responsible for the professional cleaning of all assigned guest rooms to achieve the standard of productivity and presentation required by hotel and company policy.

This is a full-time position which requires the ability to be flexible with hours of work, as shifts will include early mornings, late evenings, and weekends.

**RESPONSIBILITIES**:
Greet, interact with and ensure excellent stays for guests
Be a strong, supportive team member
Clean guest rooms, storage areas and corridors as allocated, achieving standards of cleanliness and presentation
Clean rooms as per the checklists
Ensure guest supplies and advertising material in bedrooms and bathrooms are replenished, achieving the correct standards for the room type
Restock carts and storage areas for proper inventory/operational levels
Report and log any lost and found items
Ensure the security of keys and guest rooms at all times
Understand the correct usage and storage of cleaning agents in line with health and safety regulations and manufacturer’s instructions
Use and clean equipment with care reporting any defective equipment
Carry out deep cleaning duties
Use hotel linen in an efficient and cost effective manner while ensuring corridors are free from dirty linen
Report all maintenance issues as per hotel policy and procedure
Assist with cleaning duties in order to maintain a clean and well-ordered work area in line with hotel policy
Contribute to the security of the building, company assets and guest/co-worker safety by reporting of suspicious persons and handling of keys/cash
Special attention paid to dusting - all furniture in and out, lamps and shades, window sills, pictures, mirrors and frames, television, door frames, closet and shelves and rods
Wash and disinfect telephones
Empty and wash all trash cans, waste baskets and ice buckets
Vacuum entire room and closet, moving light furniture
Make beds using sheets and following hotel procedures, replacing duvet, dirty mattress pads as needed
Wash and disinfect sinks, vanities, toilet bowls, tanks (inside and outside), tiles, tubs, soap dishes, shower stalls etc.
Clean and shine faucets, pipes, shower heads and towel racks
Replace all used amenities and linen as needed
Mop bathroom floors
Set alarm clocks and thermostats according to summer/winter temperatures in check out rooms
Stock caddies supplies and cleans mobile pack system on a daily basis
Ensure lights in guestrooms are turned off when rooms are vacant
Ensure mobile packs and vacuums are returned to closet any time when not in use, including prior to breaks and at the end of the shift
Ensure linen closets and fire exit doors are kept closed at all times
Ensure keys are signed in and out at the beginning and end of every shift
Empty soiled linen into the bin provided in each service areas and to report when bin is full
Collaborate with team members and management in accordance with rush rooms, and other special request rooms
Collaborate with team members to manage unexpected changes in assignment such as cleaning a room under someone else’s assignment in exchange for a room in your section
Ensure all tidy ups of assigned rooms are completed before the end of shift
Report all Lost and Found items from check out rooms to Supervisor
Carry out any other assignments requested by the Executive Housekeeper

**QUALIFICATIONS**:
Experience Required

1-2 years of experience working in a similar role, previous hotel experience considered an asset

Mission Critical Competencies

Strong attention to detail, quality workma

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