Warehouse/customer Service

3 weeks ago


Fort McMurray, Canada Edmonton Valve & Fitting Full time

**Warehouse/Customer Service**

Customer Service - Fort McMurray, Alberta

**Job Purpose**

**Position Summary**

**Key Responsibilities**

**Warehouse**:

- Receive, unpack, sort, and shelve new product shipments
- Quickly and accurately pick, pack, and ship product
- Withdrawing, scanning, closing, and invoicing order
- Complete Inventory control, cycle counts, and stock checks
- Conduct e-payables
- Produce open order reports
- Receive transfers
- Fill truck inventory
- Conduct Safety inspections
- Complete forklift checks
- Maintain a clean and tidy workspace
- Assist in the training of new associates
- Continuously learn product information through Swagelok University

**Customer Service**:

- Provide timely and helpful responses to all quote and order requests
- Answer customer questions about products, prices, availability, product uses, credit terms, and services
- Report non-conformances, errors, and omissions to streamline business processes
- Follow up with customers to ensure satisfaction
- Use SAP B1 to process quotes, orders, invoices, factory orders, cancellations, and expedites
- Utilize an online system (EDI) to enter invoices
- Use online catalog and other reference materials to assist customers in understanding technical aspects of products
- Conduct monthly safety inspections as needed
- Supplemental forklift operation

**Mobile Merchandiser**:

- Maintains vendor-managed inventories at designated customer locations
- Enters and manages inventory replenishment orders
- Delivers product to designated customer locations
- Performs other duties are required

**Education, Experience, and Skills/Knowledge**

**Education**

A High School diploma is required

A secondary Certificate or Diploma in a related program is considered an asset

**Experience**

Related warehouse experience

Customer service or related experience

Experience in a technical industry

**Skills/Knowledge**

Organizes and prioritizes well - time management

Capability to learn technical features and benefits of multiple product families

High level of attention to detail

Strong verbal and written communications skills

Solution-oriented - likes to solve problems and help others

Strong interpersonal skills


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