Night Auditor
2 weeks ago
**Qualifications**:
- **Highschool Diploma Required;**:
- **Computer literate;**:
- **Payment handling experience mandatory;**:
- **Willing to work with a flexible schedule including weekends and holidays;**:
- **Customer service and hotel experience, especially Five Star software experience are great assets;**:
- **Clear police check;**
**Main Duties**:
*
- **Book reservations for online, phone line, walk in guests in a prompt and courteous manner, using up selling techniques to maximize room sales;**:
- **Check guests in/out of the hotel, process customer payments according to established policies and procedures;**:
- **Respond to guest requests promptly, provide guests information about hotel services, facilities, and local attractions and directions to increase satisfaction;**:
- **Resolve minor guest complaints, report major problems, complaints, disturbances to manager;**:
- **Handle cash drawer money, post all charges, complete cash report and end of shift report;**:
- **Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services; be accountable for guests’ safety and comfort;**:
- **Provides a professional image at all times through appearance and dress;**:
- **Complete security checks at hourly intervals throughout the night;**:
- **Maintain front desk and lobby area tidy and clean, carry out minor maintenance work and other tasks;**:
- **Other duties as assigned by supervisor or management;**
*
**Job Types**: Full-time, Permanent
**Salary**: $15.50-$16.50 per hour
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Commission pay
- Tips
COVID-19 considerations:
Frequently Sanitize the Front desk area as well as commonly touched areas, Hotel Employees are to wear masks when entering any guest room & social distance from guests whenever possible.
**Experience**:
- Customer service: 1 year (preferred)
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