Crisis Response Workers

3 weeks ago

Vancouver, Canada Vancouver Police Department Full time

**Vancouver Police Department**
**Crisis Response Workers**:
**COMPETITION: #2323-030923**

**UNIT**:
Victim Services

**STATUS**:
Auxiliary / Casual - On Call

**HOURS OF WORK**:
Evenings / Weekends / Stat Holidays

**SALARY**:
Pay Grade 19 - $31.56 to $37.12 per hour

**COMPETITION END DATE**:
Thursday, April 6, 2023

Responsible for providing direct support services to crime and trauma victims and witnesses.

**ESSENTIAL DUTIES**
- Attends the scene of police crisis call-outs such as crimes, serious accidents, and sudden deaths. Provides emotional support to distressed victims, witnesses, and family members; assists police with next-of-kin notifications in cases of sudden deaths; provides information regarding agencies available to victims; as appropriate, accompanies victims to hospital, contacts family members, arranges for or provides emergency transportation
- Makes referrals to appropriate agencies for services such as counselling, financial assistance, and legal advice
- Documents all services provided to clients and performs related administrative duties
- Attends staff meetings and any mandatory training
- Contacts supervisor for consultations for major police incidents
- Other related duties and responsibilities as assigned

**KNOWLEDGE, SKILLS, AND ABILITIES**
- Considerable knowledge of the rules and regulations governing program activities
- Considerable knowledge of the practices and techniques of crisis intervention and follow
- up support as related to the work performed
- Sound knowledge of available community resources
- Working knowledge of court and police procedures as they relate to the work performed
- Ability to effectively communicate with victims and witnesses of crime and trauma, and to provide emotional support, information and referrals, under stressful circumstances
- Ability to prepare records related to the work
- Ability to establish and maintain effective working relationships with a variety of internal and external contacts

**EXPERIENCE**
**Required**:

- Minimum two years of direct crisis intervention experience, such as victim services support, mental health intervention, crisis centre work, etc.

**Preferred**:

- Direct experience in Victim Services as a paid Victim Services worker

**EDUCATION**
**Required**:

- High school diploma, supplemented by additional courses in the field of social science, plus considerable related experience

**Preferred**:

- Degree in the field of social sciences such as psychology, social work
- Victim Services training

**OTHER REQUIREMENTS**
- Valid Class 5 BC driver’s licence with a satisfactory driver’s abstract
- Must be able to arrive at 2120 Cambie Street within 30 minutes of being requested
- Ability to cover various shifts, as the Unit operates 24/7
- Must be able to work in an environment with a trauma dog present
- Must have access to a cell phone for deployment purposes
- All employees must pass and maintain enhanced security clearance while employed with the Vancouver Police Department, which will be renewed every five years or as required

**Selection Process**:Applicants will be required to take a written exam.

NOTE: This position falls under the jurisdiction of Teamsters Local 31.

We thank all applicants, however, only those short-listed will be contacted.

Education : Other trades certificate or diploma
Experience : 2 years to less than 3 years

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