Floor Manager

4 weeks ago

North York, Canada Scale Hospitality Full time

About Us

The ultra-luxurious dining concept is set atop Yorkville’s chic boutiques, with stunning, unobstructed views of Toronto’s impressive skyline from its perch on the famed 51st floor of the Manulife Centre at 55 Bloor Street West.

AP is a true reflection of a culinary partnership, marrying Chef Park’s international background and training with Scale Hospitality’s signature sophistication, service, and design. The chef-driven menu highlights Park’s unique approach to classic Japanese and pan-Asian cuisine with his signature Latin influence. Dishes are complimented by a vibrant selection of premium and ultra-premium sakes and a deep collection of Japanese whiskies.

We are looking for a **FLOOR MANAGER **to join our FOH team

The **FLOOR MANAGER** is responsible for helping the restaurant meet service, sales and profit objectives, along with supervising and directing daily work activities. Reporting to the General Manager, the **FLOOR MANAGER** assists with maintaining strong customer loyalty and public relations within the community and ensuring that guests have a positive and memorable experience, each time they visit the restaurant.

**DUTIES AND RESPONSIBILITIES**:

- Oversee and manage all areas of the restaurant and make decisions on matters of importance to guest service
- Recruit, train, orient Front of House staff; oversee continual training and performance management
- Manage staff, providing them with constructive feedback while maintaining a high level of employee morale; create an engaging and energetic environment where all associates work as a highly functioning team
- Develop employees by establishing performance expectations, providing ongoing coaching and recognizing solid performers
- Maintain high levels of quality control, hygiene, health and safety; uphold professional restaurant image, including restaurant cleanliness, proper uniforms and appearance standards
- Ensure positive guest service in all areas; investigate and respond to complaints, taking any and all appropriate actions to ensure guest recovery

**SKILLS AND QUALIFICATIONS**:

- 2 years’ experience in the field as a Manager or Supervisor, in a similar environment
- Post-secondary degree/diploma in Business/Hospitality Management/Food and Beverage Management and/or equivalent is an asset
- Sommelier accreditation or wine education is also an asset
- Strong leadership abilities; a positive outlook; passion for “the biz”
- Well-developed problem solving and decision-making capabilities; exceptional organizational skills; keen attention to detail
- Solid communication skills, verbal, written and presentation
- Strong work ethic and self-motivated; high degree of integrity
- Ability to multi-task, and change priorities constantly as needed, in a fast-paced environment

**WHY WORK FOR US?**
- Competitive Wages
- Discounts at all ICONINK / Scale Hospitality Group Restaurants
- Corporate Goodlife Fitness Rates
- FUN Team and Culture
- Medical/Dental Group Health Benefits
- Training, Development and Education Reimbursement
- Growth Opportunities

**SCALE HOSPITALITY GROUP** recognizes its obligations under the Accessibility for Ontarians with Disabilities Act, 2005, and, upon request, will provide accommodation in the recruitment processes to the point of undue hardship.

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