Autoplan Processing Support Services Representative

2 weeks ago

North Vancouver, Canada ICBC Full time

At ICBC, it’s our job to make sure the car insurance system works for all British Columbians, today and in the future. If you want

to make the most of your skills and expertise while growing your career, we want you. A career at ICBC is an opportunity to be

part of a talented, diverse and inclusive team that is driven to serve its customers and community. You can expect a competitive

salary, comprehensive benefits and a collaborative work environment. If you are reliable and dependable, contact us today to be

part of our talented and diverse team as we work together to create an insurance system we can all be proud of.

adjustments can be made to help support you in delivering your best performance.

Autoplan Processing Support Services Representative (Temporary - 6 Months)

**Job Title**: Autoplan Processing Sup Serv Rep II Reference Number: 117571

**Location**: North Vancouver Employment Type: Temporary Full Time

**Hours of Work**: 7.5 hr Day Shift (M-F) Posted Date: 2023/04/22

Position Highlights

Autoplan Processing Support Services Representative II position for six (6) months in our North Vancouver head office.

In this role, you will perform a variety of functions for the department including processing requests for vehicle information,

financial transactions and reviewing/updating a variety of database systems on behalf of the Call Center departments.

**Responsibilities will include**:

- Responding to requests for information from the general public, law enforcement agencies, government and private

organizations related to vehicle registration, claims and insurance
- Conducting searches for information on computer databases and microfilm records
- Identifying and/or certifying the release of appropriate documents and information
- Contacting points of service and customers to obtain information
- Processing financial transaction files as directed by Customer Contact Representatives
- Verifying calculation of refund amounts according to department policies
- Determining customers entitlement to a refund for specific financial transactions that require documentation proof
- Identifying insurance information on a variety of systems related to customer policies
- Performing a variety of financial transaction processing including backdated cancellations of insurance according to

procedures.

Position Requirements

**Successful applicants will have**:

- Great attention to detail, accuracy and analytical skills
- Exceptional customer service skills and a strong telephone manner
- The above requirements would typically be met through high school graduation plus job specific skills training related to clerical

support and a few months of related experience.

Position Information

The hourly compensation for this role is $23.41 plus 19.2% in lieu of vacation and benefits.

Please note only those legally entitled to work in Canada at present will be considered for this position.

ICBC continues to be recognized as one of BC's Top Employers. We hire great people for phenomenal jobs, come join our

team

adjustments can be made to help support you in delivering your best performance.

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