Call Agent

This position is for a full time call agent. Hours of work may vary and shift work is required.

This is an answering service position where you will provide excellent over-the-phone caller experiences.

Applicants who meet the job requirements will be selected for the interview process. Interviews will be conducted over the phone and then in person.

**Job Duties**
- Handle inbound and outbound calls, using proper phone etiquette, professionalism and following standards.
- Ensure calls are handled within established metrics - speed of answer and call quality.
- Assess callers' needs through open ended questions and relevant, engaging conversations in order to direct the call accordingly.
- Provide outstanding service to each and every caller.
- Maintain a complete knowledge of procedures to ensure accuracy in all communications.

**Qualifications**
- High school diploma.
- Previous customer service experience preferred.
- The ability to communicate clearly and professionally.
- Previous experience working on computers.
- Able to type at least 30 wpm.
- Available to work a variety of shifts.
- Able to sit for extended periods of time.
- Security Clearance.

We thank all applicants for their interest, however, only those selected for an interview will be contacted.

**Salary**: $37,000.00-$44,000.00 per year

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Night shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person