Client Service Supervisor

2 months ago

Guelph, Canada Closing the Gap Healthcare Full time

Closing the Gap Healthcare (CTG) is dedicated to providing Canadians with the highest level of care across a wide range of home and community settings.

We are looking for a **Field Client Service Supervisor** who can be autonomous in leading a team of** Personal Support Workers (PSW) **and comfortable providing support to staff and clients. Our next **Client Service Supervisor** will thrive in a forward-thinking culture where being goal
- oriented, a self-starter and taking initiative will drive the success of the team.

If your passion is rooted in all things leadership and you have a passion for building strong rapport and relationships, then this role will be right up your alley.

This is a permanent role, in a hybrid environment of home and in-office based in our Guelph Office. Also, this role will be traveling for supervisor client visits from time to time

**What you will be doing**:

- You will be responsible for the day-day management and coordination of the services your team will provide to the community.
- You will be supervising and organizing projects within the support workers team. You thrive on being a self-starter and can work well under mínimal supervision.
- You can work in a team but are proven to be reliable while working independently.
- You are a problem solver at heart and when problems do arise you are able to find solutions and able to provide the best customer service possible.
- You are driven and thrive off delivering the best service possible to staff and clients.

**Skills needed for success**:

- Have current registration and in good standing with the College of Nurses of Ontario, as an RN or RPN
- Leadership experience in community care in Orangeville, Shelburne, Dufferin and surrounding regions is an advantage
- Ability to drive and handle supervisory client visits will be required
- You are a highly energetic and enthusiastic individual who loves to work in a dynamic and fast-paced environment.
- Thorough understanding of all facets of PSW and Nursing work with familiarity of policies and procedures in healthcare industry
- Highly organized, with ability to multitask conflicting priorities.
- Excellent communication skills, both written and verbal skills.

**What you can expect**:

- As a member of Closing the Gap Healthcare, we are built to be a Team Made for Caring tm, you can expect:

- Competitive Total Compensation package
- Comprehensive health and dental package, including comprehensive support for mental health
- Group RRSP Matching
- Extensive learning and development career opportunities
- A culture of performance recognition and appreciation
- A commitment to excellence.

**Who we are**:
**Closing the Gap Healthcare (CTG)** is proud to be a Canadian-owned, award-winning, fully accredited and publicly funded organization.

We are A Team Made for Caring dedicated to providing people of all ages the highest level of care across a wide range of home and community-based and clinic healthcare services. Our philosophy and care approach are based on ethical principles and compassion, together with a commitment to meet the highest practice standards.

**The Not so Fine Print**:
This position is open to individuals who are eligible to work in Canada, and who meet all the essential requirements stated above. Accommodation will be provided in all parts of the recruitment and assessment process as required under the CTG Accessibility policy.

Closing the Gap is committed to a high-quality and safe environment for our team members and clients/families. At Closing the Gap, we strongly encourage all new hires to be vaccinated against COVID-19 and Influenza as un-vaccinated team members put themselves, co-workers, their clients, their client’s families, and CTG’s communities at unnecessary risk.

IND2

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