Chick-fil-a Team Member

2 months ago

Calgary, Canada Chick-fil-A-Macleod Trail Full time

Chick-fil-A Macleod Trail is seeking highly motivated individuals to join our team as Team Members. The Team Member role at Chick-fil-A Macleod Trail is more than just a job, it’s an opportunity to learn and grow Team Members gain valuable experience that goes far beyond serving a great product in a friendly and fun environment. In our fast-paced and customer-focused environment, Team Members play a crucial role in providing exceptional service to our Guests. We are looking for eager, team-oriented, friendly, and honest people to serve our Calgary community. Team Members must be available on a variety of weekdays and holidays as well as Friday and Saturday. Come partner with us as we serve our community at Chick-fil-A’s first restaurant in Calgary

**Our Vision**: To spread kindness throughout Calgary, one meal and interaction at a time.

**Our Values**: Kindness, Integrity, Service, Innovation, Respect

Team Members at Chick-fil-A Macleod Trail are focused on providing excellent customer service to our guests. We believe that a guest should feel welcomed and cared for, while being served in a safe and clean environment.

**Responsibilities**:
As a Team Member, you will be responsible for all, but not limited to, the following:

- Embodying the vision and values of Chick-fil-A Macleod Trail
- Exhibiting care for guests and fellow team members all day, every day
- Embodying the “Core 4” of hospitality when interacting with others
- Providing Second Mile Service
- Handling guest inquiries, questions and complaints using our guest recovery model and ensuring guest satisfaction
- Conversing with guests and providing hospitality to all who visit the restaurant
- Rigorously adhering to our safety policies
- Maintaining an exceptionally clean and sanitary work environment
- Taking guests orders and processing payments
- Consistently following all cash handling and restaurant security policies
- Preparing, cooking, assembling and packaging craveable food (raw, hot and cold) in accordance with all standard operating procedures
- Delivering food quickly with order accuracy
- Executing daily opening, closing, cleaning and stocking checklists
- Working harmoniously with the team daily and striving to cultivate positive and professional working relationships
- Contributing proactively to the success of the team, taking initiative to provide support to the team as needed
- Performing physical activities such as lifting, balancing, walking, and handling materials and boxes
- Holding yourself accountable for fulfilling your role with integrity
- Arriving on time, in uniform, ready to work
- Retaining and following all restaurant policies, procedures and requirements in accordance with the Team Member Handbook and Pathway
- Performing any additional job duties assigned to support business demands and needs

**Requirements**:

- Must be at legally allowed to work past 9pm in Alberta
- Must be legally permitted to work in Canada
- Must be able to bend and lift up to 50lbs and perform physical activities such as lifting, balancing, bending, walking, handling materials, boxes, equipment, pots and pans, and navigating shelving both high and low
- Must be able to work outside and stand for prolonged periods of time
- Must be able to work in a fast-paced environment where multitasking is essential
- Must have excellent customer service and communication skills
- Must have strong attention to detail and ability to take direction and learn
- Must be able to meet minimum availability requirements
- Must be able to work within the hours of 9:00am to 11:30pm
- Must have a reliable means of transportation and be able to arrive on time for work with consistency
- Previous experience in the restaurant industry is an asset, but not required
- Food safety certification is preferred, but not required

Work in a Chick-fil-A Restaurant

Here are some of the great benefits of working at Chick-fil-A:

- No Prior Experience Necessary: We are looking for those who have a heart to serve others.
- Flexible Hours: We will work with you to arrange your work schedule to honour other commitments like family, school, and sports.
- Closed Sundays: All Chick-fil-A restaurants are closed on Sundays so you can have a day of rest with family and friends.
- Work Directly with a Chick-fil-A Operator: The Operator is an independent business person, responsible for the operation of the restaurant, who invests time in his or her employees, teaching them important business skills for the future.
- Development Opportunities: Along with a competitive paycheque, you will work in a nurturing environment where you will learn valuable business and people skills.
- It's a Great Place to Work: At Chick-fil-A, we consider Team Members to be more than just employees. You will be a highly valued part of your Chick-fil-A restaurant. Our high retention rate is proof that Team Members really enjoy working at Chick-fil-A.
- Wage Increases: Potential for wage increase th

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