Jpc Support

**Who we are...**

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world's largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

**Culture**

Verra Mobility Corporation is a rapidly-growing, entrepreneurial company that operates with a people-first philosophy and approach. The company lives by its core values—Do What's Right, Lead with Grace, Win Together, and Own It—in everything it does for its customers and team members. The company seeks to grow aggressively, both organically and through acquisition, to continue to be the undisputed market leader with these five core competencies: bias for action, customer focus, teamwork, drive for results, and commitment to excellence.

**Position Overview**:
**Accountabilities**:

- Evaluate, install, and configure computer software, hardware, and operating system software
- Monitoring system performance and troubleshooting issues
- Manage network servers, printers and related infrastructure
- Set up accounts and workstations
- Monitor performance and maintain systems according to requirements
- Troubleshoot issues and outages
- Ensure security through access controls, backups and firewalls
- Upgrade systems with new releases and models
- Train JPC staff on new technologies
- Evaluate and prioritize customer support cases
- Act as the primary liaison between Verra Mobility and JPC staff for technical and IIPS reporting issues
- Produce reports and analysis on data within IIPS at the request of the employer and/or the client both independently and/or with Engineering, when needed
- Perform image quality review on images rejected by JPC enforcement and resolve disputes
- Track and manage your work and report to management on progress and/or risks
- Work with all internal groups, including support, sales, engineering
- Prepare accurate and timely reports
- Compliance with contractual service levels

**Experience & Technical Requirements**:

- Reports and takes corrective action; documents and communicates plans and processes
- Manages and monitors progress; balances people and process issues
- Demonstrates accountability, sound judgement, tact and political acuity
- Interpersonal style and communication; persuade, encourage, influence, gain support & agreement, negotiation and conflict resolution
- Strong analytical skills to determine client needs to develop technical and operational responses to resolve issues
- Attention to detail
- Strong writing skills to develop and maintain Standard Operating Procedures related to the position, as well as, guidelines and instruction manuals

**Qualifications**:

- At least 5 years of experience as a Technical Support Analyst, Network Administrator, Desktop support professional, or similar role
- Post-secondary degree or diploma in Information Technology, Computer Science, or equivalent
- Ability to work under pressure
- Ability to diagnose and resolve problems quickly
- Ability to prioritize tasks based on urgency and importance
- Motivation to learn new skills and technologies
- Critical thinker and problem-solving skills
- Good time-management skills
- Great interpersonal and communication skills with ability and patience to communicate with a variety of interdisciplinary teams and users
- Expert knowledge in the following:

- Virtual Servers (Windows OS)
- VMWare
- Storage Arrays
- Active Directory Server
- DNS and DHCP
- Aruba Switch configuration
- Data backup methodologies
- Veeam Backup
- Microsoft Office Products to enable data analysis, report generation and presentation preparation including Word, Excel and Power Point
- IBM WebSphere Application server
- Crystal Report Servers

**Verra Mobility Values**
- **Own It.**_ _We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
- **Do What's Right.**_ _We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
- **Lead with Grace.** We express humility and compassion, and we are authentic and candid. Our employees demonstrate self-awareness, care for others, instill trust, and communicate effectively.
- **Win Together.** We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

Verra Mobi