Infrastructure and Cloud Technician

4 months ago

Montréal, Canada Thibert Full time

_Founded in 1976, Thibert (Entreprise Robert Thibert Inc.) is one of the largest distributors of automotive parts, RVs and trailers in North America. _
- Thanks to our dynamic growth strategy, Thibert will become a fixture in the industry. Our vision of the future: a unique customer experience, supported by a team of passionate professionals, focused on innovation, the continuous improvement of our practices, the development of distinctive private label products and a multi-channel communication platform for the all of our partners._
- Are you a passionate professional who wants to evolve in a teamwork environment, energetic, focused on collaboration and innovation? We are looking for talented, enthusiastic and responsible employees who are looking for a new adventure within a successful and reputable company._

**INFRASTRUCTURE AND CLOUD TECHNICIAN**

We are currently looking for an infrastructure and cloud technician to join our information technology team. Under the responsibility of the Deputy Director of Information Technology and in collaboration with the team of infrastructure and cloud administrators and IT technicians, 80% of the time of the infrastructure and cloud technician will be allocated to respond to the tickets assigned to him, in order to provide adequate support to users. He will also be assigned on a basis of 20% of his time to different projects allowing him to experiment with new technologies and learn in order to evolve his skills.

**Responsibilities and Missions**:

- Respond to calls for services in a courteous and professional manner;
- Provide technical support and technical solutions adapted remotely or on site;
- Manage incidents according to their priorities;
- Administer security rights for our infrastructure;
- Participate with other team members in the search for technical solutions;
- Management of the IT inventory;
- Management of the VOIP system and related services;
- Organize and document information related to issues and solutions;
- Participate in team projects while meeting deadlines;
- Participate in the on-call rotation of the team for support.

**Qualifications and Skills**:

- Have a college diploma in computer science or equivalent;
- Be solution oriented and demonstrate results on actions;
- Professional and courteous service;
- Quickly understand the situations and issues that make it possible to make decisions that integrate the company’s business issues;
- Be able to analyze and conceptualize different processes;
- Be able to organize, execute and monitor multiple projects simultaneously;
- Have a good tolerance to pressure and deliverables in a short time;
- Enjoy working in a fast paced and challenging environment;
- Be autonomous, rigorous and curious;
- Minimum of 1 year of experience and similar responsibility (mandatory);
- Windows Server, Office 365, infrastructure and hybrid IT network: on-premise and cloud;
- Bilingualism (French/English) essential;
- Available for cross-site travel and guard rotation for support.

**Why work at Thibert?**
- Work environment with a dynamic team and open to change;
- Comprehensive group insurance (life, disability, medication, dental, paramedical)
- Group RRSP with employer participation;
- Mobile leave bank;
- Premium for rotating support on guard
- Flexible hours and work-life balance;
- Complimentary coffee and snacks on site;
- Hybrid telework;
- Diverse development and work opportunity;
- Free on-site parking is available

**Place of work**:Châteauguay

**Position**:Full time/Permanent
- We adhere to the principles of inclusive and egalitarian hiring._
- Upon request, proof must be provided by one of the following documents: a Canadian birth certificate, a Canadian passport, a Canadian citizenship certificate, a permanent resident card or confirmation of permanent resident status or provide a Canadian work permit issued for the work period._
- Company Robert Thibert undertakes to keep confidential the information collected during the recruitment process._

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- RRSP match
- Work from home

Schedule:

- Monday to Friday

Work Location: In person

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