UX Manager

5 months ago

Waterloo, Canada TextNow Full time

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started.

Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere.

We’re looking for a talented and highly collaborative UX Manager to lead and execute the TextNow’s user experience. Someone who has a human-focused design mentality, who learns about people, gathers insights, and leads a team that creates beautifully simple solutions for our users.

At TextNow, you’ll take on a wide range of problems with an ability to execute quickly, making an impact on the lives of the millions of people who depend on our products daily.

**What You’ll Do**:
As a leader and maker, you’ll be asked to handle responsibilities, including:
Strategy & Planning
- Collaborating with technology, product, and business teams to uncover customer and business needs, then translating them into engaging, simple, and intuitive design solutions and understandable concepts that evolve and enhance the product interface and experience
- Engaging in portfolio prioritization to help set the strategy and roadmap for the team aligned to the mobile strategic priority
- Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition
- Advocating for the customer through human-centered design methods, including: discovery, mixed methods research, whiteboard sessions, and user testing
- Championing prioritization of design centered product enhancements grounded in research and analysis
- Working with partners and teams in a hybrid work model and across geographies
- Embracing and advocating for an experience mindset - this is as important to the work as the results

Leading & Developing Teams
- Building and leading successful teams through career development by mentoring, coaching, and elevating others
- Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks
- Identifying areas the XD team can add value, and how the XD team can thrive within the broader organization and Enterprise

Discovering & Delivering
- Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities
- Driving end-to-end product design by:

- Working with researchers to understand customer needs and define opportunities through usability and empathy studies and analyzing data trends
- Framing problems, defining insights, and designing new methodologies/practices to serve customer needs
- Creating UX and UI flows, wireframes, experience maps, and interaction models, resulting in low to high fidelity prototypes
- Planning and facilitating workshops with internal and external stakeholders to align with business needs
- Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines
- Storytelling through business acumen and presenting visual concepts to various stakeholders
- Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues
- Demonstrating familiarity with design tools and design lifecycle processes to deliver concepts and enable successful collaboration across teams

Your Design Portfolio:

- Highlights both your UX and UI work
- Reflects understanding of design principles, systems thinking and industry-standard interaction patterns for mobile
- Showcases end-to-end work on digital product design projects - shows your design lifecycle process from discovery to delivery
- Gives us a glimpse of what makes you and your skills unique

Basic Qualifications:

- Bachelor’s Degree
- At least 5 years of UX/UI design experience
- Extensive mobile platform experience (e.g., iOS, Android, mobile web, etc.)
- Informal or formal leadership experience working with cross-functional teams

**More about TextNow...
**Our Values**:

- **People First** (Make business decisions by putting people first)
- **No Brilliant Jerks** (We're cool with the brilliant part, with the jerk part? not so much)
- **Give a Damn** (We care about our work, our mission and our customers)
- **Challenge Accepted** (Show up with a positive can-do attitude)

**Benefits, Culture, & More**:

- Strong work life blend
- Flexible work arrangements (wfh, remote, or access to one of our office spaces)
- Employee Stock Options
- Unlimited vacation
- Competitive pay and benefits
- Parental leave
- Benefits for both physical and mental well being (wellness credit and L&D credit)
- We travel a few times a year for various team events, company wide off-sites, and m

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