Service Technician

6 months ago

Greater Sudbury, Canada Varis Mine Technology Ltd Full time

Position Overview

Essential Job Functions

Maintenance, Repair and Troubleshooting of Systems and Products
- Unaccompanied Global Travel to underground mine sites, surface mine sites, and other installation sites.
- Analyze system functionality using specialized RF Test Equipment along with equipment specifications, manuals, and other aids, to troubleshoot issues and provide solutions and/or repairs.
- Provide onsite component-level repair and testing of Becker Mining Systems’ OEM Products.
- Perform Installation Audits to ensure proper functionality of products and systems.
- Rectify any issues uncovered during system audits using proper repair procedures, test equipment, and parts.
- Liaise with Sales Representatives to schedule site visits and specify solutions to be quoted.
- Provide feedback to design team on customer problems, needs, and possible improvements.

Creating Service Reports and Job Estimates
- Create detailed service reports to be provided to the client after service work is completed.
- Service reports to include system photos (before and after if any changes were implemented), product photos, spectrum analyzer test results, etc.
- Detailed descriptions of issues found, troubleshooting techniques used, and solutions being recommended or implemented.
- Meticulous accounting for all Company-Issued Tools and any Parts used on Jobs.
- Creating Estimates for service work to include Parts, Labour, Travel, Accomodations, Per-diem, etc.

Training of Site Personnel
- Provide on-site training to End-Users on all Becker Group Products.

Maintaining Client Base
- Maintain good relationship and communications with site contacts, before, during, and after service work.
- Assist in scheduling Service Work and Quarterly System Audits.
- Tending to occasional Emergency Calls by clients with downed systems, who require immediate remote or onsite assistance.

In-Office
- Provide assistance to the Production and Engineering Teams as required.
- Ensure all Monthly Credit Card Expenses are submitted for approval, along with Per-Diem and any other Cash Expenses.
- Daily Maintenance of Automobile Expenses Book.
- Ensure Company Vehicle is maintained and in good working order.

Education / Experience Requirements
- Minimum Education: Technician or Technologist Diploma in Electronics, Electrical, or Instrumentation. Preference will be given to those with RF Credentials/Experience.
- Minimum Experience: 3 years in field.
- Fluent in English, French an asset as well as other Languages.
- Above average computer skills with proficiency in Microsoft Office

Salary will be based on experience.

Location is at Sudbury location when not servicing our valued customer base.
- Note: This job description is not intended to be all-inclusive. Employee may perform other related duties, as assigned, to meet the ongoing needs of the organization._

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00-$100,000.00 per year

**Benefits**:

- Casual dress
- Company car
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Relocation assistance
- Vision care

Schedule:

- Monday to Friday
- Overtime
- Weekends as needed

Supplemental pay types:

- Overtime pay

Application question(s):

- Do you have RF experience?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Technician /Electronic/Electrical/Instrumentation: 3 years (preferred)
- troubleshooting: 2 years (preferred)

**Language**:

- English, French an asset (preferred)

Licence/Certification:

- Driver's License (preferred)

Willingness to travel:

- 25% (preferred)

Work Location: On the road

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