Assistant General Manager

4 weeks ago

Toronto, Canada Fresh Restaurants Full time

**Position Overview**:
Reporting to the General Manager, the Assistant General Manager is responsible for optimizing operations in the FOH by ensuring all food and beverage meets Fresh expectations and creating a best-in-class experience for all Fresh guests and staff. They are responsible for team building and management, from coaching for growth and success, to staff development with their ultimate goal of creating future managers and a cohesive team environment. The Assistant General Manager should develop a significant amount of business acumen to balance all operating costs including labour, food waste and discounts, etc. as well as leadership and interpersonal skills that achieve and maintain safe environments for employees and guests. The ideal manager would be a resourceful, process-oriented problem solver, who can communicate clearly while working in a fast-paced environment with great attention to detail and organizational skills.

**What’s In It For You?**:
Fresh Restaurants values resilience, accountability, and inclusivity. Our culture of trust allows our employees to find satisfaction in working hard as a fun, diverse team. With ample room to grow, other employees in the Assistant General Manager position have moved into other roles such as General Manager. Employees are motivated by the positive brand and continuous career growth. We offer:

- Competitive Compensation Package - Salary $50000-$58000 with additional communications allowance and profit sharing
- Bonus - Every 6 months based on restaurant and personal performance as well as your base salary.
- Paid Time Off - Paid vacation days and paid personal days.
- Flexible Hours - No more late nights or early brunch shifts
- Employee Health Plan - Available your first day with no cost to you for you and your family, includes coverage for vision care, dental care, massage, employee assistance program, gender affirmation surgeries and more.
- Discounts and Perks - All Fresh team members get discounts at local gyms and retailers, 20% Recipe Discount Card at participating brands and 50% discount at all Fresh locations.
- Growth & Learning Opportunities - Consistent leadership training on topics of diversity & inclusion and continuous career development as we open new locations. Tuition reimbursement of up to $1,500 annually.

**What Are We Looking For?**:

- Has a SmartServe certification
- Has a flexible availability to work evenings, weekends and holidays according to restaurant needs
- At least 2 years of serving and/or bartending experience in a high volume restaurant environment
- At least 1 year of experience in a leadership or supervisory role
- Motivated learner when it comes to technology, software and restaurant operations
- Excellent communication skills, organizational skills and problem-solving skills

**Summary of Responsibilities**:

- Assists the General Manager in maintaining an inspection ready restaurant including retail, eat-in and storage areas at all times
- Manages the FOH team by approving FOH punches, performing onboarding and offboarding tasks, updating the schedule, training on steps of service, product knowledge, etc. and contributing to performance improvement
- Develops a thorough understanding of the happenings within the FOH both financially and physically
- Ensures guest satisfaction by expediting in the kitchen, sharing product knowledge and assisting with inventory and deliveries to avoid shortages
- Completes and applies learning and development initiatives management training such as diversity and inclusion, procedures, skill development, etc.
- Acts as a role model for all of Fresh’s standards and policies including attendance, code of conduct, positive attitude, uniform policy, etc.
- Participates in the resume screening and interview stages of the hiring cycle of all FOH staff
- Improves employee retention by coaching and committing to the growth and development of FOH staff
- Emphasizes safety, sanitation and security awareness for employees’ physical and mental wellbeing
- Heads the pre-shift meetings when GM is not present, ensuring the team is informed and engaged
- Completes tasks assigned by the General Manager while remaining accountable for the overall FOH team
- Attends manager meetings and is prepared to participate by actively listening and encourages and includes the opinions of others
- Represents the Fresh brand positively when communicating with vendors, suppliers, employees and guests
- Works with the Repairs & Maintenance Manager to keep equipment and front area in good standing and following up as needed
- Resolves guest complaints and escalations regarding allergies and food quality, both in person and over the phone
- Keeps accurate and detailed records of the workplace happenings through clear logbook entries
- Contributes to planning for increased morale, engagement and satisfaction among employees
- Brainstorms strategies to improve consistency, eliminate waste
- Achieves ope

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