Digital Product Manager, Scotia Digital

4 days ago

Toronto Ontario, Canada Scotiabank Full time

Requisition ID: 135757

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

As a member of the digital onboarding product team, you will play a key role in the end-to-end onboarding journeys of our deposit and investment products across all platforms. Leveraging your ability to organize and motivate teams, you will closely work with the Deposits Product Lead, other Product Managers, Bank Stakeholders, Software Developers, and Designers to translate the customer journey directives into actionable backlog deliverables. You will follow the roadmap through to completion while ensuring all activities conducted are in compliance with governing regulations, internal policies and procedures.

Is this role right for you? You will:
Champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Work closely with the Product Lead of deposits and investments, delivering a best in class digital onboarding experience for those products
Lead the end-to-end development and execution of the roadmap for chequing, savings, and investments onboarding
Lead problem discovery to understand customer needs, current challenges, industry trends and best practices. Works closely with design and engineering partners to come up with solutions
Define the customer and business value by establishing relevant objectives and key results (OKRs). Sell executive leadership on the value through crisp and meaningful presentations
Work with analytics to monitor and analyze key performance indicators (KPIs) such as sales funnel performance, activation and engagement
Collect and synthesizes internal and external data to drive direction, establish baselines and drive decisioning
Partake in customer interviews/user testing to define customer pain points and test ideas, features and designs
Maintain a prioritized backlog, write detailed user stories and participate in sprint planning and review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products and journeys. Manage expectations with effective communication
Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursue effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champion a high performance environment and contributes to an inclusive work environment.

Do you have the skills that will enable you to succeed in this role?

You have 4+ years of experience in a role building customer facing digital products
You have managed a technology product or a digital journey end-to-end, from inception to delivery
You are knowledgeable about multiple functional areas such as Product Management, Agile/Scrum, Engineering, UX/UI Design, Sales and Marketing, Finance
You are a master of identifying and solving ambiguous problems to drive customer and business value
You

have excellent organizational, technical and analytical skills with strong attention to detail
You have a curious and experimental mindset to drive innovation amidst uncertainty
Your verbal, written and visual communication skills are exceptional, with the ability to engage and influence stakeholders at all levels in the organization
Experience in financial services considered an asset
Engineering, Computer Science or Business degrees considered an asset

What's in it for you?

We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success
We provide you with the tools and technology needed to create meaningful customer experiences
You'll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
We hire you for your talent - not just a job - so you can grow with us. We'll equip you for success not only in your role, but also in your career as a whole
Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more
Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *

*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s):Canada : Ontario : Toronto

Scotiabank is a leading bank in the Americas. Guided by our purpose: ''for every future'', we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified

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