Clerical Supervisor, Medical Imaging

3 weeks ago

Vancouver, Canada PHSA Full time

**Clerical Supervisor, Medical Imaging**

BC Children's Hospital

Vancouver, BC

**What you’ll do**
- Supervise the clerical workflow and activities of more than ten (10) designated staff within assigned areas by performing duties such as scheduling and coordinating work assignments and staff, providing relief coverage for assigned areas, checking and prioritizing work and providing guidance and advice to facilitate resolutions to work problems. Monitor operations to ensure department standards are met and safety procedures are followed, corrects problems as required and refers discrepancies or concerns to supervisor.
- Participate in the development of operating methods and procedures in order to meet the needs and requirements of assigned areas, the department and legislation by liaising with appropriate personnel, identifying problems, inefficiencies and alternate solutions and recommending changes to supervisor. Identify inconsistencies in office procedures and develops new work systems by methods such as working together with staff to streamline processes, setting protocols for work methods, developing forms to streamline workflow, discussing changes with supervisor and notifying staff of changed procedures. Revise clerical procedures for approval by drafting and typing items utilizing basic word processing software.
- Monitor clerical relief needs and ensures they meet budgetary restrictions, discussing clerical budget with supervisor, making recommendations upon request and taking follow up action as directed.
- Communicate with internal departments regarding clerical issues and/or procedures by methods such as responding to enquiries relating to clerical work flow or procedures, coordinating discussions and working with personnel to resolve work related issues and discussing issues with supervisor as required. Act as a member of departmental committees when requested, to provide input regarding clerical functions, work load and/or policies and procedures.
- Troubleshoot Hospital and Radiology Information Systems for assigned areas and provides input into the development of user procedures by methods such as monitoring systems performance within assigned areas, identifying problems to management, suggesting revisions to established procedures and participating in projects as a team member to ensure departmental requirements are met.
- Perform hospital registration and appointment scheduling and clerical functions as required by performing duties such as receiving patients, scheduling and booking inpatient, outpatient, and day care appointments in accordance with Radiologists’ established priority level and medical/technical staff schedules. Act as receptionist for designated areas, enters booking and film information into Radiology Information System, enter patient demographics into the hospital’s computerized patient registration system and maintains patient filing system in accordance with established procedures.
- Maintain statistical records and reports on various activities within designated areas by methods such as gathering data, recording, tabulating and summarizing information for budgetary requirements and workload monitoring.

**What you bring**
- Grade 12, graduation from a recognized medical office program plus four years' recent, related experience, including one year in a supervisory capacity or an equivalent combination of education, training and experience.
- May require a valid BC Driver’s License and access to a vehicle. Mileage is reimbursed in accordance with the current collective agreement.

You also have the ability to:

- Communicate effectively both verbally and in writing.
- Keyboard at 50 w.p.m.
- Deal with others effectively.
- Physical ability to carry out the duties of the position.
- Supervise.
- Organize work.
- Operate related equipment.
- Awareness of and commitment to learning and understanding the Truth & Reconciliation Commission’s 94 Calls to Action (2015), In Plain Sight Report (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), and other related reports.
- Commitment to upholding the shared responsibility of creating lasting and meaningful reconciliation in Canada as per TRC (2015) and BC's Declaration on the Rights of Indigenous Peoples Act (2019).

**What we bring**

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too - offering health, wellness, development programs to support you - at work and at home.
- Join one of BC’s largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
- Access to professional devel

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