Specialist, Insurance and Claims

2 weeks ago

Ottawa, Canada Canadian Blood Services Full time

Canadian Blood Services is looking for a **Specialist, Insurance and Claims **to join our dynamic **Risk & Insurance Management **team.

**Job category**: Other
**Job posting ID**: 4397

**Employment status**:Regular full-time

***
**Salary grade**:Grade 5
**Salary/Rate of pay**:$55,000 - $64,000

**Application deadline**: 2023-05-01
**This position is open to**: Internal and External applicants

**Somewhere in Canada there’s a life you can save.**

Be part of a dynamic, collaborative and caring organization committed to saving and improving the lives of Canadians. Thousands of Canadians depend on us every day for reliable access to blood, plasma, stem cells and organs and tissues.

**Join Canada’s Lifeline** and make a meaningful difference every day.

**About the role**

Canadian Blood Services is looking for a **Regular Full-Time Specialist, Insurance and Claims**. In this role you will be supporting the Director and Managers of and Insurance/Claims in the management of the national corporate claims, corporate commercial and captive insurance programs. You will be responsible for taking the lead role in management of automobile claims specified corporate policy insurance renewals, the corporate insurance certificate management process, electronic management of national automobile claims data and monthly reconciliation of risk management budget items.

**Key responsibilities include**:
**Automobile Claims Management**
- Establish and maintain a positive working relationship with CBS' Transportation as a key internal client. Provide guidance to and consult with CBS Transport in the adjudication of claims.
- Establish and maintain a positive working relationship with CBS' Third Party Administrator,
- Ensure adherence to insurer reporting requirements for automobile claims.

**Claims Management Support**
- Assume lead role in timely review of incoming Reaction Incident Reports (RIR), liaising with CBS personnel as required. Responsible for escalating claims internally as required and promptly posting appropriate claim/incident information to the claims management database(s) with appropriate follow up.
- Assume lead role in reviewing and tracking fractionated product loss incidents for severity and financial impact and liaise with internal stakeholders as appropriate.
- Manage incoming Fire Protection Impairment Reports (FPIR), advising corporate property insurer as needed and electronic filing of FPIR document.

**Annual Corporate Insurance Renewal Process**
- Take lead role on specified corporate policy insurance renewals as directed by Manager, Risk and Insurance, which includes coordination of underwriting information from internal stakeholders and analyzing the information to complete the annual underwriting submissions to insurers.
- Ensure CBS' exposures and loss data are accurately detailed in underwriting packages prepared within deadlines for the renewal of the corporate insurance policies.
- Communicate with various CBS sites to ensure that CBS exposures and loss history are accurately detailed in underwriting packages that must be prepared within very tight deadlines for the renewal of policies.

**Insurance Certificate Management**
- Manage the national process for internal requests for Certificates of Insurance annually which come from sites across the country primarily for blood donor clinics.

**File Management**
- Provides appropriate document management leadership and support to the department, including formatting, filing and archiving of electronic and paper documents, forms and records, and maintaining the document databases to ensure accurate capture of data for the purpose of record keeping, recording and analyzing insurance renewal and claims information.

**Administrative Support for Director, Risk & Insurance Management**

**Performs other related duties as required.**

**Qualifications**:

- Education, Training and Experience:

- Post-secondary level education in a relevant discipline.
- Completion or working towards Chartered Insurance Professional (CIP) designation or Canadian Risk Management (CRM) designation.
- A minimum of 3-5 years of experience in insurance (broker/underwriting/claims) or risk management.
- Experience in a legal setting would be an asset.
- An equivalent combination of education and experience would be considered.

**Demonstrated Knowledge, Skills and Abilities**:

- Experience handling sensitive information which requires discretion and attention to detail.
- Ability to work on cross-functional teams and foster team commitment to tasks.
- Computer literacy is essential, with proficiency in word processing, spreadsheet and database programs; experience with software packages including: MS Office (Word, Excel, PowerPoint & Teams)
- Experience with web-based technology and SAP is an asset.
- Ability to take direction from numerous people, with ongoing prioritization of tasks.
- Strong organizational, administrative, analytical, and problem-solving skills a

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