Mobile Service Router

1 week ago

Surrey, Canada Tesla Full time

**What to Expect**

**What You'll Do**
- Coordinate repairs for new and used vehicles, ensuring compliance with warranty guidelines and specifications
- Respond to roadside requests and assess technical issues to determine if resolution can be achieved remotely, over the phone, or requires technician intervention
- Schedule customers within hour block windows, optimizing throughput and routing for mobile service technicians
- Collaborate with service leadership to plan for PTO, vehicle maintenance, and adjustments, striving to meet or exceed customer demand
- Utilize reporting metrics to guide procedural enhancements, elevating the overall customer experience
- Proficiency in the Microsoft Suite, Tesla programs, and reporting metrics

**What You'll Bring**
- Customer-facing experience, ideally in a technical or automotive setting, demonstrating a commitment to excellent service
- Proficiency in parts processes, warranty knowledge, and the ability to articulate technical information in a customer-friendly manner, both verbally and in writing
- Enthusiastically seeks understanding of automotive techniques related to vehicle repair and servicing
- Positive, adaptable, and open to learning about changes in the personal transportation industry, as well as Tesla products and services
- Strong organizational skills, with the ability to handle multiple priorities, meet deadlines, and thrive in a fast-paced environment
- Excellent verbal and written communication skills, including the ability to address difficult conversations and customer conflicts
- Valid driver's license required, ability to work flexible hours, including evenings, weekends, and holidays, and willingness to obtain state licensing where applicable

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

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