Receptionist (Ft)

**Receptionist**

If you are passionate about helping people, then you’ll fit right in. Do you thrive in customer service roles in hospitality or retail? Are you looking for an exciting and challenging career but don't have property management or reception experience? No problem, we will train you

This position will be based out of our Burnside office with opportunities to assist in rare coverage at our Westshore office. In this client-facing role, you will be the first point of contact for our clients and provide the key first impression.

**This is YOU to a ‘T’**:

- You are unflappable, kind, and have a calming manner.
- You start each day eager to see people walk in the door and to discover what the day holds.
- You are willing to step confidently into any situation and find creative solutions.
- You go above and beyond regularly — not for credit, but because that’s how you roll.
- You love learning, and setting goals and are open to guidance and feedback.

**What you’ll do**:

- Be the key person knowing who is coming and going.
- Welcome walk-in clients and trades at our busy head office.
- Provide keys to trades and property residents.
- Answer a multi-line switchboard and direct calls to our 55+ team members as you will be processing a high volume of requests by council members, homeowners, and residents.
- Navigate the computer quickly: phone portal, electronic in/out board, database, and Outlook.
- Reconcile and deposit cash payments.

**This position is for you if**:

- You have a sense of humour.
- You enjoy and create an empathetic workplace.
- You are flexible and understanding.
- You deal with issues directly and tactfully.
- You take ownership of results.

**A little about us**:

- We are incredibly flexible, friendly, passionate, hardworking, and a little weird.
- Our vision is to transform our industry by guiding communities with expertise and passion.
- Our purpose is to help people live and grow together.
- Our paradigms are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency, and Relentless Incrementalism.

***

**The Details**:
**Preferred Experience & Qualifications**:

- Demonstrated customer service excellence; a minimum of 1-2 years in a service-based role is preferred.
- Cash handling experience.
- Experience handling a multi-line phone system or switchboard.
- Working knowledge of MS Outlook, Word, and Excel.
- Excellent command of the English language along with above-standard verbal and written communication skills.
- Successful completion of a criminal record check.

**Position Details**:

- $40,000-50,000 annually.
- Full-time, permanent position.
- Burnside office location (20 Burnside Rd West).
- Hours of work: Monday through Friday 8:30-5:00, with a 1-hour unpaid meal break; 37.5 hour work week.

**Perks**:

- 2 weeks’ vacation.
- RRSP matching program after 1 year.
- Health benefits, and life insurance after completion of the probationary period.
- Paid days off on your birthday and job anniversary.
- Monthly team get-togethers for lunch.
- Seasonal staff parties.
- Employee referral program.
- Employee volunteer opportunities.
- Education reimbursement program.
- Opportunities for growth.

**About Proline Management**:
With 55+ employees, 4 offices, and over 37 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.