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Technical Coordinator

2 months ago

Vancouver, Canada PHSA Full time

**Job Summary**:
In accordance with the Mission, Vision and Values, and strategic directions of PHSA safety, including both patient and employee safety, is a priority and a responsibility shared by everyone at PHSA’s Agencies/Divisions/Services, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

The Technical Coordinator is responsible to assist in providing technical leadership and expertise in the designated discipline or area of expertise. Acts as a technical resource for designated practice; monitors the quality of technical work performed to ensure standards are met and safety procedures are followed. Participates in the development, coordination and implementation of staff and student orientation and training programs. Provides input into performance management of team members, and provides technical training and coaching to laboratory staff. Assist with workplace solutions and the implementation of new; equipment, techniques, and procedures at assigned and other designated sites.

**Duties/Accountabilities**:
1. Acts as a technical resource by providing technical guidance to staff within the designated discipline or area of expertise using established standards and methodologies. Assists the Technical Practice Lead or Team Lead in the development of; standardized policies, standards and procedures in support of practice goals and objectives. Assists in implementing and communicating planned technical changes to staff and providing the appropriate feedback to the Technical Practice Lead or Team Lead as required. Involves the Team Lead or Technical Practice Lead in resolving problems and removing barriers.

2. Provides technical guidance and advice through methods such as demonstrating procedures and work techniques to staff, assisting with facilitating resolutions to technical issues, and monitoring technical activities to ensure area standards are met and safety procedures are followed. Communicates unresolved work issues to Team Lead or Technical Practice Lead as appropriate for escalation. Acts as a resource person for troubleshooting problems with instrumentation and methodology.

3. Assists with the development, implementation and evaluation of the discipline specific Quality Program and related activities, and assists in monitoring KPI’s. Monitors internal and external quality control and other quality indicators, makes corrections as appropriate, and prepares quality indicator reports. Communicates technical quality issues to the Technical Practice Lead or Team Lead, participates in the investigation of critical incidents as required and ensures that the Site Supervisor or Team Lead is kept informed of all quality and safety issues. Implements DAP standards and recommendations and ensures staff compliance. Assists in the investigation of complaints from health care providers and patients. Assist Site Supervisor and Team Lead to ensure the site/area meets safety standards. Complies with safety responsibilities as outlined in the WorkSafeBC Regulation and Lower Mainland Pathology and Laboratory Medicine Safety Manual.

4. Participates in the development, coordination and implementation of staff and students orientation and training programs. Assists the Technical Practice Lead or Team Lead and Site Supervisor with coordination of training activities and performance within designated area, identify training requirements, develop tools for training and competency and perform the necessary audits to ensure competency. Demonstrates procedures and work techniques as required. Provides input on technical performance issues and refers them to the Site Supervisor.

5. Participates in the evaluation, selection and implementation of new instrumentation and methodology, as required. Informs the Technical Practice Lead or Team Lead of the equipment needs for the site/area and provides data such as test volumes and maintenance documents as required. Assists in the implementation of timelines and assigns staff to the evaluation and implementation of new equipment. Assists in the evaluation of new methods and equipment, the implementation of new procedures, and schedules the training of designated staff in new equipment, techniques, and procedures as appropriate. Responsible for maintenance and calibration of designated laboratory instruments and informs, Technical Practice Lead or Team Lead and Site Supervisor and department staff of significant instrument failures as required. Assists the Technical Practice Lead or Team Lead with the development and maintenance of procedure manuals for assigned area.

6. Assists the Team Lead or the Technical Practice Lead with implementation, maintenance, and upgrading of new Laboratory Information Systems (LIS). Participates in the maintenance of the Laboratory Information System as required, assists with LIS training and responds to specific user requirements. Identifies need for changes and assists in

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