Deli Store Manager

3 weeks ago

Vancouver, Canada La Grotta Del Formaggio Full time

La Grotta del Formaggio is seeking an experienced Store Manager to start end of July 2023. Our store is a family-run, historic and popular Italian deli located on Commercial Drive. The store manager’s position involves the day-to-day operation of the store, exceptional customer service, inventory management, ordering products and supplies for the shop, staff scheduling, and coordinating objectives with both the Catering and Warehouse department of the business. The position is full time. The applicant should have at least one year of restaurant or store management experience. Experience working in a deli alongside a knowledge of Italian cuisine is preferred. The job will require some flexibility and weekend availability.

**Full-time: 40 hours per week.**

**Reporting to: Owner (General Manager)**

**Responsibilities**:

- Assist the Owner in preparation of inventory and sales budgets
- Maintain and execute all price changes and the setting of retail prices to maximize profits while remaining competitive.
- Create and maintain the merchandising standards of the LGDF Deli
- Create and maintain measurable metrics for all Sales Associates; sales, allowable shrinkage, and quality assurance etc
- Supervising Workflow, such as serving, packaging, coffee service and operating counters.
- Ordering food, sanitation supplies, maintaining food standards, and managing rotation to avoid damages or spoilages.
- Create Policies and Procedures to ensure the highest customer service standards are met by all Sales Associates
- Schedule and assign work for store staff on daily basis
- Manage daily activities of employees to improve sales performance and customer service
- Collect food safely logs from Inventory Manager for Health Inspector
- Create and Oversee the Occupational Health and Safety Program with the Assistant Store Manager
- Create and maintain a safe working environment for all in the Deli - Main Floor, Catering and Deli Warehouse
- Assist in interviewing, hiring, and training all Sales Associates (Deli Counter Clerks, Prep and Inventory Lead) as well as writing and administering performance reviews
- Assist in managing, writing, and administering disciplinary measures for all of Sales Associates when required
- Handling customer complaints and training Associates to be able to handle complaints
- Counting and distributing tips to staff
- Working closely with, and training the Assistant Manager, to be able to take over when the Manager is not in store
- Ensuring that equipment is maintained.

**Salary**: $26.00-$28.00 per hour

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Vancouver, BC V5N 4A4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Retail management: 1 year (preferred)

**Language**:

- Italian (preferred)

Licence/Certification:

- Food Safety Certification (preferred)

Shift availability:

- Day Shift (required)

Work Location: In person

Expected start date: 2023-07-24

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