Supervisor, Richmond and Jericho

7 days ago

Vancouver, Canada Pedalheads Full time

**Who we are**

We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.

**Our mission**

**We inspire kids to believe in themselves.**

**Why you'll love working at Pedalheads**

**Growth**

Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're all about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are passionate about developing our people and teams to their highest potential, with a high value on trust and empowerment. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

Reporting to the Swim Operations Manager, Richmond and Jericho, this role will collectively and efficiently manage the day-to-day operations of the Pedalheads Swim program at the River Club (Richmond) and Jericho Hill Centre (Vancouver).

You will uphold Pedalheads program excellence, safety standards and personalized customer service while maintaining both facilities and ensuring staffing needs are met. You will work with the Swim Operations Manager, Richmond and Jericho, to train and mentor staff, and oversee the maintenance and operations of both facilities.

**Responsibilities - In addition to sharing your ideas on how we can grow, learn and build in this role, you'll also**:

- Be the on-the-ground mentor and go
- to person for tips, tricks, and instructing advice. Supervise and be the responsible individual for the facility, staff & programs when the Swim Manager is not present.
- Enhance aquatic instruction by sharing teaching techniques and program knowledge. Reinforce Pedalheads Swim's advanced teaching methodologies.
- Provide effective, professional customer service. Be familiar with all Pedalheads programs and relays information to the public in a polite, helpful manner.
- Monitor staff job performance.
- Monitor and ensure program and safety standards are being followed.
- Help to coordinate staffing and scheduling of instructors. Help review payroll and staff tracking documents.
- Ensure classes start and end on time and progressive evaluations are being completed for swimmers.
- Assist in conflict resolution and complaint follow-up procedures, alongside the Operations Manager.
- Report, update, and advise the Operations Manager of customer feedback, facility maintenance tasks, and staffing tasks.
- Take ownership of security and maintenance of the River Club and Jericho facilities; ensuring the pools are properly maintained and abide by Health Regulations.
- Perform chemical adjustments to pools as needed. Aid Operations Manager to provide routine safety and cleaning inspections.
- Assist the Operations Manager to liaise with tradespeople, facility owners, and pool maintenance companies to see that facilities are run correctly, and issues are solved in a timely manner.

**Benefits and Perks**:

- Balance of office and onsite
- Annual professional development allowance
- Health spending accounts
- Support, including some paid time for community volunteering
- Annual staff trip/retreat for planning and year end celebrations. Previous trips include Mexico, Tucson and Las Vegas
- Growth and advancement
- RRSP/DPSP Matching

**APPLICATION PROCESS**
- Pedalheads_ is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

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